HVAC Service Coordinator | Project & Scheduling

Swegon Ltd.; Ashby-de-la-Zouch; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading HVAC solutions provider in Ashby-de-la-Zouch seeks a proactive Service Coordinator. In this role, you will ensure effective communication between internal teams, suppliers, and customers, manage project timelines, and maintain high standards of quality and efficiency. Seeking someone with strong organizational skills and experience in a service office environment. You will take charge of scheduling, customer interactions, and administration tasks, contributing to the successful delivery of HVAC projects.

Benefits

Flexible working hours

Development opportunities

Commitment to sustainability

Qualifications

• Experience of working within a service office environment and understanding the importance of labour scheduling.
• Good level of administration with a professional telephone manner.
• Computer literacy with knowledge of necessary software.

Responsibilities

• Handle incoming calls to the Service desk, meeting customer needs.
• Plan and schedule engineers for onsite works.
• Monitor and maintain monthly labour efficiency per company standards.
• Maintain proactive communication with engineers and customers.
• Review service reports for accuracy and completeness.

Skills

Strong communication

Organizational skills

Customer service

Attention to detail

Proactive problem-solving

Education

GCSE Maths and English grade C or 5 or above

A’ Levels or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Database Applications

Job description

A leading HVAC solutions provider in Ashby-de-la-Zouch seeks a proactive Service Coordinator. In this role, you will ensure effective communication between internal teams, suppliers, and customers, manage project timelines, and maintain high standards of quality and efficiency. Seeking someone with strong organizational skills and experience in a service office environment. You will take charge of scheduling, customer interactions, and administration tasks, contributing to the successful delivery of HVAC projects.