Hub Receptionist

NHS; Greater Manchester; On-site; GBP 10,000 - 40,000; Part time

Job summary

A health care provider in Greater Manchester is seeking a part-time Patient Booking Coordinator. The role involves greeting patients, managing bookings, and ensuring satisfaction. Ideal candidates should possess strong communication and organizational skills, with training provided for NHS IT systems. The position is fixed term for 12 months, offering a salary of £12.21 an hour.

Qualifications

• Good understanding of NHS IT systems, training provided.
• Able to prioritize workload and react positively.
• Confident communicator with good interpersonal skills.

Responsibilities

• Greet and book patients on arrival.
• Handle queries professionally.
• Complete audit checks during every session.

Skills

Good communication skills

Organizational skills

Computer literate

Flexible

Education

Minimum Grade C in Maths and English

Tools

Microsoft Office

Excel

Job description

Job Summary

The role will involve greeting and booking patients on arrival at the hub site and collecting patient satisfaction surveys. Full induction will be provided.

Our Hub sites are located across the borough with sessions available on:

• Saturday - 10:00 - 16:00
• Sunday - 10:00 - 16:00

The above are at sites based - WN1 Standishgate & WN2, WN4, WN3. We also have other hub sites with overtime available across the Wigan borough.

Full inductions and training will be provided.

Main duties of the job

The role involves booking patients in on arrival, professionally dealing with any queries as they arise and keeping the GP's informed if any changes occur to prebooked appointments.

To be confident with patients and professional at all times.

Ensure a handover is completed to your service coordinator if applicable and all keys & equipment are returned to the designated place.

Audit checks to be completed on every session and patient surveys to be distributed accordingly to the patients on arrival.

Experience is preferred but full training will be provided on induction.

About Us

Wigan GP Alliance is a well-established Primary Care provider within the Borough of Wigan and Leigh, established in 2015 to respond to the Prime Ministers Challenge Fund. The Alliance has grown to deliver its core services and extended its delivery to provide many more services and additional support for the whole Borough, reacting when required in time of need e.g. Covid-19 response.

We provide services across the whole Borough to a number of fixed locations.

Details

Date posted: 02 September 2025

Pay scheme: Other

Salary: £12.21 an hour

Contract: Fixed term

Duration: 12 months

Working pattern: Part-time

Reference number: B0385-25-00100209

Job locations:

• 17 Beecham Court, Wigan, Lancashire, WN3 6PR
• Ashton Medical Centre, 120 Wigan Road, Ashton-in-Makerfield, Wigan, Lancashire, WN4 9SU
• Pennygate Medical Centre, 109 Ladies Lane, Hindley, Wigan, Lancashire, WN2 2QG
• 66 Standishgate, Wigan, Lancashire, WN1 1UW
• Worsley Mesnes Health Centre, Poolstock Lane, Wigan, Lancashire, WN3 5HL

Job Description

Job responsibilities

Demonstrate organisational skills with the ability to prioritise workload, work to deadlines and react positively to situations at short notice.

Willingness to work in a flexible manner as part of a team and to adapt working practices to suit changing demands of service requirements, e.g. supporting staff shortage and telephony support.

Good understanding of NHS IT systems (training will be provided where necessary).

To possess good interpersonal and communication skills and an ability to operate with diplomacy.

To have a good knowledge of Microsoft Outlook/Office and its applications including experience of using Excel spreadsheets effectively.

Able to work successfully both autonomously and as part of a team; maintaining good working relationships and knowing when to refer to others.

To possess good organisation and logistical skills and apply a high attention to detail.

Person Specification

Qualifications

Essential

• Minimum Grade C in Maths and English, or equivalents.
• Computer literate
• Confident communicator
• Flexible

Desirable

• Knowledge of SystemOne desirable, however full training will be provided.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Employer details

Employer name: Wigan GP Alliance

Address: 17 Beecham Court, Wigan, Lancashire, WN3 6PR

Employer's website: http://www.wigangpalliance.org