Hub Coordinator

Marie Curie; Tandridge; Hybrid; GBP 24,000 - 25,000; Full time

Job summary

A leading end-of-life charity in the UK is recruiting a Hub Coordinator to ensure efficient service delivery. The role requires excellent communication, organizational skills, and the ability to solve problems. Working closely with patients, families, and clinicians, the Hub Coordinator will manage referrals and uphold service standards. This full-time position offers a salary of £24,465 per annum, plus comprehensive benefits, with varied work locations including remote and on-site options.

Benefits

Annual leave allowance 27 days plus 8 public holidays

Competitive Policy for parental/sick Leave

Industry leading training programmes

Season ticket loan for travelling

Defined contribution schemes for Pension

Loan schemes for bikes, computers, and navigation systems

Help with eye care costs

Life assurance for all employees

Qualifications

• Experience of working within a customer services environment.
• Proficient in Microsoft Word, Excel, Email and internet.
• Exceptional communication, inter-personal and organizational skills.

Responsibilities

• Coordinate referrals, schedule and allocate nurses.
• Maintain accurate and up-to-date systems.
• Act as the first point of contact for families and clinicians.

Skills

Customer service experience

IT Literacy (Microsoft Word, Excel, Email)

Excellent communication skills

Problem-solving ability

Organizational skills

Job description

We are recruiting for a Hub Coordinator to join one of three services across London and the Home Counties.

Main duties of the job

Join our team as a Hub Coordinator and play a vital role in keeping our community services running smoothly. As the central link between patients, families, clinicians and partners, you’ll ensure every referral, rota and update flows efficiently through the service. Its a fastpaced, peoplefocused role where your organisation, communication and problemsolving skills help make sure patients receive the right care at the right time.

About us

Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement.

Job responsibilities

Hours: 37.5 hours per week, between the hours of 08:00-22:00.

Contract: Full-time Permanent

Salary: £24,465 per annum (pro rata), plus a range of Marie Curie benefits.

Location: London (remote), Caterham (on-site) or Hampshire (on-site)

As a Hub Coordinator, you’ll be the friendly, organised first point of contact for our Marie Curie services making sure patients receive timely, seamless support. You’ll coordinate referrals, schedule and allocate nurses, keep our systems accurate and up to date, and communicate confidently with families, clinicians and partners. Working at the heart of our clinical support hub, you’ll juggle fastmoving priorities, solve problems on the spot, and help ensure every patient gets the care they need, when they need it.

What we’re looking for:

• Experience of working within a customer services environment
• IT Literacy Microsoft Word Excel Email and internet
• Excellent communication, inter-personal and organisational skills
• Ability to solve problems and take proactive action to address issues
• Willing to work with a degree of flexibility according to the needs of the trainee & the charity
• Producing management and statistical reports
• Positive and professional attitude
• A desire to help others, work towards targets and develop their skills

Additional information

What’s in it for you:

• Annual leave allowance 27 days plus 8 public holidays (pro rata)
• Competitive Policy for parental/sick Leave
• Industry leading training programmes
• Season ticket loan for travelling to and from work
• Defined contribution schemes for Pension
• Loan schemes for bikes; computers and satellite navigation systems
• Introduce a friend scheme
• Help with eye care costs
• Entitled to Marie Curie Blue Light Card
• Entitled to Benefit-Hub Discount Scheme
• Life assurance for all employees

To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie.

Advert closes: 11th January 2026

Interview date: TBC

For more information or an informal chat please contact Roxanne Brown on [e-mail]

Person Specification

Experience

• Experience of working within a customer services environment
• IT Literacy Microsoft Word Excel Email and internet

Qualifications

• N/A

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.