HSG Ceredigion Project Administration & Receptionist

Age Cymru Dyfed; Aberystwyth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A community support organization in Aberystwyth is seeking an Administrative Support Officer to assist the Housing Support Team. The role involves providing clerical support, managing client communications, and maintaining records while traveling as needed across Ceredigion. Candidates should have office experience, good communication skills, and a flexible attitude towards tasks. Competitive benefits include 31 days of leave and comprehensive health support services.

Benefits

31 days annual leave plus bank holidays

Employer contribution to pension scheme

Access to employee benefits including a confidential helpline

Qualifications

• Experience of record keeping using a customer relationship management database.
• Own transport is essential for travel across Ceredigion.

Responsibilities

• Provide administrative support to the HSG teams.
• Telephone/reception duties including client referrals.
• Photocopying, scanning, and disposal of confidential documents.
• Maintaining Excel spreadsheets and other databases.
• Occasional visits to clients to collect documents and provide assistance.

Skills

Organised and methodical

Good written and verbal communication skills

Self‑starting team player

Experience in an office environment

Flexible, can‑do attitude

Understanding of issues facing older people

Welsh speaker

Job description

The HSG is an early intervention programme to support activity, which prevents people from becoming homeless, stabilises their housing situation, or helps potentially homeless people to find and keep accommodation. It supports vulnerable people to address the, sometimes multiple, problems they face, such as debt, benefits, tenancy/housing management and health issues. Support is person centred, aimed at supporting people to secure and maintain sustainable housing by addressing the issues they face, helping to improve their health and well‑being. The key part of the role is to provide support to Age Cymru Dyfed's Housing Support Officers in Ceredigion.

• To provide administrative support to the HSG Dementia and Older People's teams as required.
• Telephone/reception duties including client referrals and communication of this to the appropriate team member.
• Photocopying, scanning and disposal of confidential documents.
• Maintaining Excel spreadsheets and other databases.
• Recording client feedback.
• Completing paper and online forms and documents (training will be provided).
• Assisting other members of staff with administrative/clerical duties as required.
• Printing and posting of appropriate documentation as required.
• Occasional visits to clients across Ceredigion (own car essential) to collect documents and/or assist them to make phone calls/applications.
• To undertake any further reasonable duties as requested by the Information and Advice team.
• To adhere to ACD policies and procedures, as well as the staff handbook.
• To participate in any training deemed necessary for the role.

• Experience of working in an office environment – Essential
• Experience of record keeping using a customer relationship management database – Essential
• Understanding of issues facing older people including those relating to housing – Essential
• Good written and verbal communication skills – Essential
• Organised and methodical – Essential
• Flexible, can‑do attitude – Essential
• A self‑starting team player who takes pride in completing tasks to a high standard – Essential
• Welsh speaker – Desirable
• Able to maintain a good working relationship – Desirable
• Own transport (travel may be required across Ceredigion) – Essential

Disability Confident: The employer will generally offer an interview to any applicant who declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high‑volume, seasonal, and high‑peak times, the employer may limit the overall numbers of interviews offered to both disabled and non‑disabled individuals.

31 days annual leave inclusive of bank holidays at commencement of employment, rising annually with 1 additional long‑service day for the first 5 years of employment. Employer contribution to Government Nest Pension Scheme.

Our EAP service provides a complete support network that offers expert advice and compassionate guidance 24/7. It offers a range of employee benefits including:

• Free 24‑hour confidential helpline to assist with Health and Well‑being including support with Stress and Anxiety, Counselling, Family Issues, Bereavement, Financial Well‑being, Childcare Support, Relationship Advice, Legal Information, Medical Information, Tenancy and Housing Concerns, Alcohol and Drug Issues, Consumer Issues
• 24‑hour access to Virtual GP Service for employees and their families
• Access to a range of discounts via the Blue Light Card Scheme
• Eyecare Voucher Scheme