HR Transformation Manager - Project Management, Op Model

Capgemini; City Of London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A global business transformation firm seeks an experienced professional to lead HR operating model design and transformation. The role focuses on integrating AI and automation to optimize performance in HR functions. Candidates should have proven expertise in project management and stakeholder engagement within a consulting environment. This flexible role allows for hybrid working arrangements, contributing to personal growth in a collaborative culture.

Benefits

Flexible working arrangements

Employee wellbeing programs

Opportunities for personal growth

Collaborative and creative workplace

Qualifications

• Proven experience in HR operating model design and transformation.
• Deep understanding of AI's impact on HR processes.
• Strong project management skills with measurable outcomes.
• Excellent communication skills for engaging stakeholders.

Responsibilities

• Lead design and delivery of HR operating models.
• Manage HR transformation projects from strategy to implementation.
• Shape HR service delivery models integrating emerging technologies.
• Partner with clients on AI readiness assessment.
• Simplify technology landscapes for agile HR operations.

Skills

HR operating model design

AI and automation knowledge

Project management

Stakeholder engagement

Innovation

Ability to influence c-suite

Education

Experience within a consulting environment

Job description

YOUR ROLE

In this role you will play a key role in:

• Lead the design and delivery of future-ready HR operating models, embedding shared services, automation, and AI to drive efficiency, scalability, and human‑centred experiences. Applying innovative understanding of AI will impact the HR operating model.
• Manage complex HR transformation projects, overseeing multiple workstreams from strategy through to implementation, ensuring alignment with business goals and technology evolution.
• Shape and implement HR service delivery models, integrating Global Business Services (GBS) and leveraging emerging technologies to optimise performance and employee experience.
• Partner with clients to assess AI readiness across HR functions, including data, governance, process, and workforce capabilities, and build compelling business cases for transformation.
• Collaborate with cross‑functional teams (HR, IT, legal, compliance) to simplify people technology landscapes and develop future‑proof architectures that support agile HR operations.

As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:

• Business Development – Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
• Internal contribution – Campaign development, internal think‑tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.
• Learning & development – Training to support your career development and the skills demand within the company, certifications, etc.

YOUR PROFILE

• Proven experience in HR operating model design and transformation, ideally within a consulting environment, with a strong understanding of shared services and GBS.
• Deep knowledge of how AI and automation is reshaping HR, including the ability to identify and prioritise use cases across the employee lifecycle.
• Strong project management skills, with a track record of leading complex, multi‑stakeholder HR transformation programmes and delivering measurable outcomes.
• Excellent stakeholder engagement and communication skills, with the ability to influence c‑suite senior leaders and build trusted relationships across client organisations.
• Curious, innovative and tech‑savvy, with a passion for reimagining HR through the lens of emerging technologies and creating inclusive, human‑centred experiences.
• Optional: Required certifications, licenses or languages:
• Currently working in consulting, and/or in Shared Services industry but having a consulting background.
• Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions.
• Experience of proposition building and delivery.

WHAT YOU'LL LOVE ABOUT WORKING HERE:

You will be part of the Employee Experience & HR team, which has a collaborative culture. You will work with a diverse group of talented professionals who are passionate about HR, technology, Employee Experience, AI, and dedicated to delivering exceptional solutions to diverse clients. A team that thrives on creativity and innovation, constantly pushing the boundaries of what's possible.

We are delighted to have received the "Glassdoor Best Places to work UK" accolade for 5 consecutive years. See what it's like to work at Capgemini Invent on our Glassdoor page.

NEED TO KNOW

At Capgemini we don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring your whole self to work.

We aim to build an environment where employees can enjoy a positive work‑life balance. We embed hybrid working in all that we do and make flexible working arrangements the day‑to‑day reality for our people. All UK employees are eligible to request flexible working arrangements.

Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce as a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

CSR

We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing.

Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent on grade and on company and personal performance.

ABOUT CAPGEMINI

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55‑year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end‑to‑end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.