HR Services Administrator

HC-One Ltd; Tees Valley; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare provider in the UK is looking for an HR Services Administrator to deliver effective customer-focused service and administrative support. This role involves managing queries, processing HR documentation, and ensuring compliance with legal requirements. A successful candidate will have excellent communication and interpersonal skills, as well as a significant background in administration within complex environments. The position is full-time on a fixed-term contract for 12 months with a hybrid working model.

Benefits

Award-winning learning and development

25 days annual leave

Colleague discounts with over 1600 high-street partners

Free Employee Assistance Programme for wellbeing

Qualifications

• Significant administrative experience within a large complex organisation.
• Ability to build good working relationships.
• Experience in handling first line queries and data management.

Responsibilities

• Deliver professional and accurate first line advice based on policies.
• Provide HR Admin support like processing starters and leavers.
• Maintain confidentiality and adhere to Data Protection legislation.

Skills

Communication skills

Attention to detail

Interpersonal skills

IT literacy

Education

GCSE Mathematics and English (C/6 or higher)

CIPD qualification or willingness to work towards

Job description

About The Role

The HR Services Administrator will support the HR function to deliver a timely and effective customer focused service by providing administrative support and responding to first line queries.

Responsibilities

• Deliver professional and accurate first line advice to colleagues and managers in accordance with HC-One policies, procedures and appropriate legislation.
• Respond appropriately to queries from colleagues, managers and external parties (e.g. annual leave calculations, reference requests, pay queries), handling through to resolution where possible, and escalating more complex matters to the most appropriate person/team or seeking information from relevant departments to conclude query, and keeping enquirer updated of progress throughout.
• Provide HR Admin support such as processing starters and leavers, updating personal details in IT systems, producing contracts, outcome letters, documentation for redundancy and TUPE processes, by accurately updating the relevant systems and/or producing high quality an accurate data and documents.
• Collate/download monthly reports and review to ensure legal and regulatory requirements are adhered to in relation to visa’s, registrations with regulatory bodies, risk assessments, approvals and PVGS, DBS, following processes to address any identified potential issues.
• Co‑ordinate Data Subject Access Requests (DSARs) in collaboration with the Data Protection team, liaising with external and internal parties to request personal information where required.
• Contribute to the improvements to HR processes and procedures and the implementation and embedding of these.
• Liaise with other departments, such as Payroll, People Insights and Procurement, to share information and provide the best results for our customers.
• Engage and build strong relationships with our customers, ensuring that everyone is treated with kindness, courtesy and respect at all times.
• Work collaboratively as a team, ensuring work outcomes are delivered to an excellent standard.
• Maintain confidentiality in all matters, always adhering to Data Protection legislation.
• Maintain records, files and spreadsheets in line with Data Protection legislation.

About You

With a good general level of education including GCSE (or equivalent) Mathematics and English grades C/6 or higher, you are CIPD qualified or are willing to work towards, and have significant administrative experience within a large complex organisation.

A confident communicator with excellent interpersonal skills, you can clearly and concisely communicate both verbally and in written form and can build good working relationships. You have excellent listening skills and can interpret customer issues and requirements, have a high level of attention to detail, accurately recording information and providing accurate information / documents to customers and are IT literate.

Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.

About The Company

At HC‑One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life.

To be able to provide the kindest possible care there are 5 qualities that everyone who is part of the HC‑One team shows up with, supports and coaches in each other every single day. We call these 5 qualities Kindness the HC‑One Way: We are curious and ask questions, look for clues and seek to understand. We are compassionate and try to walk in the shoes of others. We’re creative yet practical, using our imagination to make things happen. We are courageous in how we support residents to live the life they want, and we can always be counted on.

We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse and inclusive workforce allows us to learn from each other and better represent the communities we serve.

Our dedicated, professional colleagues strive to always deliver outstanding care – and we care about our talented teams too, supporting them in their professional and personal growth. We are committed to developing people that work for us through robust career pathways, CPD and postgraduate programmes.

What HC‑One Offer

• Award‑winning learning and development
• 25 days annual leave
• An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
• GP online – providing around the clock GP consultation via an interactive app – available to you and your children under 16.
• Colleague discounts – access to over 1600 high‑street discounts including carefully selected discount partners.
• Wellbeing – free of charge access to an independent and confidential Employee Assistance Programme. This gives colleagues and their family access to 24/7 365 support for a whole range of issues, including physical, mental and financial issues.

We want you to have an amazing experience working at HC‑One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

This is a full‑time FTC for 12 months, working hybrid with 1‑2 days in the head office.