HR Service Excellence and Solution Design Manager (f / m / d)

GEA; Remote; GBP 52,000 - 70,000; Full time

Job summary

A global HR solutions provider is looking for an experienced professional in HR Transformation. This fully remote role involves managing complex HR programs, designing business solutions, and ensuring best practices in HR processes and services. The ideal candidate should possess significant expertise in HR Design and have a strong focus on customer experience and digitalization. A minimum of 4 years in HR-related fields and a relevant degree are required. This position offers the opportunity to work collaboratively in a global context.

Qualifications

• Minimum 4 years of experience in HR Design and Transformation.
• University Degree and/or master's in relevant fields.
• Familiarity with digital transformation methodologies.

Responsibilities

• Understand and translate customer needs into solutions.
• Adapt HR processes to organizational realities.
• Design new HR business processes based on customer requirements.

Skills

Process Design methodologies

Stakeholder management

Process design tools

HRIS best practices

Education

University Degree in Human Resources

Tools

Workday

ServiceNow

Oracle

Job description

Overview

Please note that this is a FULL REMOTE position and you will need to be located in Romania. This function refers to the creation of HR comprehensive solutions for the business considering 3 components: HR processes, services, and the underlying technology. The role is involved in managing and designing complex HR Transformation programs for the HR organization, using the best-in-class transformation methodologies and frameworks. The solutions should encompass the end customers user experience, ensure efficient and seamless upstream and downstream data flows, take care of all cross‑functional dependencies, and be fitted to the operating model of the organisation.

Responsibilities

• Understand and translate customer needs into implementable business solutions to enable long-term success
• Understand the HR strategy and operating model and adapt all solutions designed on the levels of the business process, service, and technology
• Adapt processes and solutions to GEA reality and develop relevant business scenarios
• Have a holistic view of HR landscape processes and services
• Use the appropriate solution design methodologies to explore the as‑is context and practices, gather and discuss the business needs, and develop the to‑be HR processes, solutions, and services
• Consult the HR leadership and project teams in evaluating the projects business value and target setting (to evaluate success) proposed timeline and choose the right approach
• Collect and structure business requirements and translate them into technical requirements
• Design new HR business processes and services based on customer requirements and best‑in‑class solutions
• Consult the business on best practices (process and service best practices)
• Facilitate and incorporate into the design phases the compliance and legal evaluation and sign‑off of the solutions (involve the Labor Law experts, Procurement and Finance functions when needed; support the legal assessments).
• Harmonize and optimize HR business processes to enable the business to be more efficient (focus on cost‑effective, standard, user‑friendly and customer centric products, processes and services).
• Design and implement Global HR Processes and localize them when needed, standardizing and implementing new services within HR focusing on Customer Experience
• Migrate / Transition new processes at global level and to the operational teams in the Berlin or Kuala Lumpur HR Operations Centers
• Take ownership of the processes, prepare and align the design with all stakeholders, define the business requirements and ensure all technologies are implemented as designed. Support formal solution sign‑off (from business and HR Operations)
• Create all process documentation materials (e.g., processes and sub‑processes maps, detail the sub‑process activities, roles and responsibilities, supporting documents etc.)
• Create business test case scenarios and provide support during the business testing phase (understand the completeness of the solution deployed for the business)
• Support the knowledge sharing and enablement sessions with relevant methodologies and documentation (gap analysis, enablement presentations, solution summaries etc.)
• Design of HR Processes with strong focus on customer experience, standardization, and digitalization for a variety of technologies (Workday, ServiceNow, DocuSign, SuccessFactors, Oracle etc.) (minimum 4 years of experience)
• Design and roll‑out various HR technologies / solutions at global level, including definition of business requirements and User Acceptance Testing
• Experience in HR Digital Transformation Projects and familiarity with digital transformation methodologies, tools and best practices
• Preferred experience in a Shared Service Center Organization and fast‑paced digital transformation working environments
• Understand the Shared Service Center delivery and operational models
• End‑to‑End process and solutions design preferably for HR in Shared Services Operating Model
• Relevant Studies: University Degree and/or master's in Human Resources, Business Administration, Business Consulting and HR Information Systems, or similar

Skills

• Process Design methodologies and discipline
• Process design and mining tools: Signavio, Visio or similar
• Process Mining Tools (measure the effectiveness and efficiency of the processes proposed vs. the existing ones)
• Multiple stakeholder management during design sessions
• Main HRIS best practices – Workday Best Practices is a nice to have