HR Operations Manager (Maternity Cover)

Imperial War Museums; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent UK museum organization is seeking an experienced HR professional to manage payroll and benefits while optimizing HR systems. You will deliver seamless, people-focused services and collaborate across departments for effective HR operations. The ideal candidate has proven HR experience at the Advisor or Manager level and knowledge of iTrent software. This is an excellent opportunity to make a significant impact in a dynamic environment.

Qualifications

• Proven generalist HR experience at Advisor or Manager level.
• A track record of improving systems and processes within an HR context.
• Current working knowledge of iTrent HR and Payroll software.

Responsibilities

• Manage internal payroll processes and oversee contracts with external providers.
• Ensure smooth operation of digital HR systems and identify opportunities for improvement.
• Work closely with HR Business Partners to support strategic people initiatives.
• Develop and manage HR SLAs, fostering effective relationships.
• Continuously improve HR lifecycle processes, collaborating on onboarding and system upgrades.
• Maintain GDPR/DPA compliance and provide accurate HR data and reporting.
• Manage a dedicated HR operations team focused on payroll, benefits, and systems support.
• Collaborate to ensure HR information is accessible and continuously improving.

Skills

Generalist HR experience

Improving systems and processes

Knowledge of iTrent HR and Payroll software

Education

CIPD/CIPP (or equivalent) qualification

Job description

Overview

This is a fast-paced, multi-faceted role where you’ll manage payroll and benefits, optimise HR systems, and collaborate across departments to deliver seamless, people-focused services.

Responsibilities

• Manage internal payroll processes and oversee contracts with external providers to ensure timely, accurate, and cost-effective service delivery.
• Ensure smooth operation of our digital HR systems, identifying opportunities to improve user experience and streamline processes.
• Work closely with HR Business Partners to ensure operational processes support the delivery of strategic people initiatives.
• Develop and manage HR SLAs, fostering effective relationships with internal teams and external stakeholders.
• Continuously improve HR lifecycle processes, collaborating on projects like onboarding and system upgrades.
• Maintain GDPR/DPA compliance and provide accurate HR data and reporting to internal and external bodies.
• Manage a dedicated HR operations team focused on payroll, benefits, and systems support.
• Collaborate with teams across People & Culture, Internal Comms, and Digital Engagement to ensure HR information is accessible, effective, and continuously improving.

What you'll Bring

• Proven generalist HR experience at Advisor or Manager level.
• CIPD/CIPP (or equivalent) qualification.
• A track record of improving systems and processes within an HR context.
• Essential: Current working knowledge of iTrent HR and Payroll software.

Ready to make an impact? Join us in shaping a fantastic place to work at IWM!

For a full list of duties and the person specification (which your application will be marked against) please view the Job Description.

National Museum Directors' Council, Tate Britain, Millbank, London SW1P 4RG.