HR Operations Manager

UK Power Networks (Operations) Ltd; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading energy network operator is seeking an HR Operations Manager to manage a dynamic HR team. This role involves overseeing employment cases, developing HR policies, and collaborating with senior leaders to enhance employee experience. Applicants should have a CIPD qualification and a strong background in HR management. Competitive salary, generous benefits package including a car allowance and annual bonus are offered. Flexibility for office and remote work is available.

Benefits

Generous car allowance

Flexible benefit fund

10% annual bonus

25 days annual leave plus bank holidays

Private medical cover

Pension plan with up to 10% employer contribution

Discounted gym memberships

Occupational health support

Qualifications

• Strong track record in people management and casework.
• Proven experience with HR policies and procedures.
• Ability to analyze HR data effectively.

Responsibilities

• Manage a talented team of HR Advisors across operations.
• Develop and maintain compliant HR policies and procedures.
• Guide the team towards achieving high standards in HR advisory services.

Skills

Leadership

Employment law expertise

HR data analysis

Continuous improvement

Stakeholder management

Education

CIPD qualification or employment law qualification

Job description

Overview

Are you ready to take the next step in your HR career and make an impact at one of the leading energy network operators in the UK? We're looking for an HR Operations Manager to join UK Power Networks and lead a dynamic team dedicated to excellence in people management and employee experience. This permanent role will see you working from our London, Crawley, or Bury St Edmunds offices, with the flexibility to blend office and remote working after your probation.

Responsibilities

Step into a position of influence where you'll work closely with the Head of HR Operations, managing a talented team of 13 HR Advisors spread across our operational footprint. Here, you'll resolve employment cases efficiently in line with company policies, procedures, and employment law, conducting employee administration with accuracy and ensuring all advisory activities meet high standards. Your ability to analyse HR data and the nature and frequency of employment cases will help line managers reduce issues before they arise, while your leadership will guide and support your team toward the best possible outcomes. You'll develop, implement, and maintain compliant HR policies and procedures that reflect our Vision and Values, and act as a technical lead for new employment legislation, overseeing the necessary changes and ensuring successful communication and training throughout the business. The role also supports the Health and Wellbeing Manager in delivering high-quality Occupational Health and Employee Assistance Programme (EAP) provisions, requiring you to manage contract elements and collaborate on complex cases.

Imagine a role where your expertise in employment law and case management is valued, where you'll build relationships with stakeholders at every level—from senior HR leaders to trade union representatives and legal experts—fostering a collaborative and motivating work environment. Your skills in service metrics and continuous improvement will be key as you drive the HR Advisory service forward.

Qualifications & Requirements

We want to attract the best, so in return for your leadership and commitment, we offer a competitive salary dependent on your experience, a generous car allowance, a flexible benefit fund, and a 10% annual bonus. Our benefits package includes 25 days of annual leave plus bank holidays, private medical cover, a personal pension plan with up to a 10% employer contribution, and additional perks such as a tenancy loan deposit scheme, season ticket loan, and tax-efficient schemes for cycling, home tech, and green car leasing. Enjoy our Switched On scheme, which provides discounts at hundreds of retailers, as well as discounted gym memberships and comprehensive occupational health support. Reservists benefit from an additional 18 days of full-paid leave and 22 unpaid, ensuring a supportive environment for all.

If you are CIPD qualified or hold an employment law qualification and have a strong track record in people management, casework, and continuous improvement, this is your chance to shape the future of HR at UK Power Networks. Bring your passion for people, strategic thinking, and commitment to safety and compliance to a role where your talents will be recognised and rewarded.

Application

Ready to make a difference? Apply by 21/09/2025 and power your HR career forward with UK Power Networks. Click apply to be directed to our careers page to view the full job description.