HR Officer / Human Resources Generalist

AWD online; London; On-site; GBP 32,000 - 35,000; Full time

Job summary

A well-established organisation in Lewisham is seeking an HR Officer to manage HR operations including recruitment and employee relations. The ideal candidate will possess a CIPD Level 3 qualification or equivalent experience and a strong understanding of UK employment law. This full-time role involves supporting the Senior Leadership Team and fostering a positive workplace culture. Competitive salary between £32,000 - £35,000 per annum offered.

Qualifications

• CIPD Level 3 or above, or equivalent relevant HR qualification.
• Proven experience in delivering HR services across employee lifecycle.
• Strong knowledge of UK employment legislation and GDPR.

Responsibilities

• Manage recruitment contracts and onboarding processes.
• Provide first-line HR support for employees and managers.
• Maintain accurate employee records and prepare HR documentation.
• Support managers with performance appraisals and development reviews.

Skills

CIPD Level 3 or above

Experience in HR services

Knowledge of UK employment legislation

Confident user of HR systems

Education

Relevant HR qualification

Tools

Microsoft Office

Data reporting tools

Job description

HR Officer / Human Resources Generalist who has a background delivering HR services across recruitment, employee relations / ER, performance management, grievance and disciplinary and policy development is required for a well-established organisation based in Lewisham, South East London.

SALARY: £32,000 - £35,000 per annum (depending on experience)

LOCATION: Lewisham, South East London (SE6)

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

We have a fantastic new job opportunity for an HR Officer / Human Resources Generalist who has a background delivering HR services across recruitment, employee relations / ER, performance management, grievance and disciplinary and policy development.

Working as the HR Officer / Human Resources Generalist you will have the support of an HR Consultant and together you will support the delivery of HR policies, procedures, and programmes across the organisation. You will ensure HR operations run smoothly, in line with employment law, organisational values, and best practice standards.

Acting as a key contact for employees and the Senior Leadership Team, as the HR Officer / Human Resources Generalist you will provide expert support in recruitment, onboarding, employee relations, performance management, training, compliance, and HR administration. Working closely with the external HR Consultant, you will help maintain consistent HR governance and escalate complex cases when required.

A vital part of the role is managing grievance and disciplinary procedures fairly and legally, promoting transparency and trust. By fostering a positive workplace culture and championing engagement, you will contribute to attracting, retaining, and developing talent to drive long-term organisational success.

DUTIES

Your duties as the HR Officer / Human Resources Generalist include:

• Recruitment and Onboarding: Manage employment contracts, offer letters, and DBS checks. Coordinate with managers to ensure compliance and accuracy of documentation. Design and deliver an effective induction programme to support successful probation periods

• Employee Relations: Provide first-line HR support to employees and managers. Assist with grievances, disciplinaries, and investigations while maintaining accurate records. Ensure fair, consistent handling of employee issues and collaborate with the HR consultant to improve engagement and wellbeing

• HR Administration: Maintain accurate employee records, update HR systems, and prepare employment-related documentation. Provide regular updates to the HR consultant to ensure aligned advice. Produce HR reports and metrics such as absence and turnover trends

• Performance Management: Support managers with appraisals, development reviews, and sickness absence processes. Monitor data and assist with return-to-work procedures

• Policy and Compliance: Work with the HR consultant to review and implement HR policies in line with best practice. Ensure compliance with employment law, right-to-work checks, GDPR, DBS renewals, and internal procedures

• General HR Support: Manage exit processes, prepare HR templates, and uphold confidentiality. Contribute to team meetings and planning to support HR operations and strategic delivery

• Organisation & Communication: Promote compliance with company policies, health and safety, and workplace procedures. Communicate clearly with staff on updates and lead by example to foster a culture of safety, professionalism, and open dialogue

• Health & Safety: Support the reporting, investigation, and documentation of workplace incidents and accidents in line with company policy

CANDIDATE REQUIREMENTS

• CIPD Level 3 or above, or equivalent relevant HR qualification, or substantial experience in a generalist HR role

• Evidence of ongoing professional development in HR and employment law

• Proven experience in delivering HR services across the employee lifecycle (recruitment, employee relations, performance management, HR administration, policy development)

• Experience of supporting grievance, disciplinary, and investigation processes

• Experience working in sectors such as mental health, homelessness, drug and alcohol services, social care, or other complex needs environments

• Understands safeguarding, DBS processes, and safer recruitment practices

• Strong knowledge of UK employment legislation, HR best practice, and GDPR

• Understands UK Right to Work requirements, including visa types, sponsorship obligations, and record-keeping for compliance

• Ability to maintain accurate records to evidence compliance with immigration and employment law

• Confident user of HR systems, Microsoft Office, and data reporting tools

• Understands the challenges faced by individuals experiencing mental ill health, homelessness, and substance use

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13879

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