HR Advisor

HC One; Tees Valley; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare organization is seeking an HR Advisor to deliver high-quality support on employee relations cases. The role requires a CIPD Level 3 qualification or equivalent experience, along with excellent communication and problem-solving skills. Work is primarily remote with occasional travel, offering benefits like 25 days annual leave, and a robust professional development program.

Benefits

25 days annual leave

GP online consultations

Employee Assistance Programme

Qualifications

• Minimum 3 years' experience in HR managing ER cases.
• Strong knowledge of employment legislation.
• Ability to influence and build good relationships.

Responsibilities

• Provide HR advice and guidance for ER issues.
• Manage ER cases to closure.
• Train line managers on HR policies.

Skills

Communication skills

Attention to detail

Problem-solving

Education

CIPD Level 3

Job description

Overview

As HR Advisor, you will provide high quality HR support, guidance and advice to line managers on all ER related matters and train line managers in the application of HR related policies, procedures and processes. You will work collaboratively with all members of the People Team and functions across HC-One to support the delivery of an exceptional HR advisory service. Your main responsibilities will include:

• Provide high quality HR advice and guidance to facilitate the early resolution of employee relations (ER) issues, ensuring risks associated with the case are effectively managed.
• Actively manage to closure ER cases such as conduct, performance management, grievance/whistleblowing, absence management and other complex cases, ensuring coaching of the line managers / investigating officer / hearing officers from initial contact to completion.
• Escalate complex ER case management to the HR Manager who will provide continuity of support.
• Ensure that all advice is provided in a timely manner and within SLA and by the appropriate person.
• Identify and report themes and trends to the HR Manager that emerge from case work and queries.
• Provide HR Policy and Procedure training to line managers.
• Support on strategic HR projects across the employee lifecycle, in a variety of HR disciplines.
• Share HR knowledge and learnings within the immediate team as well as the wider HR team to ensure consistency of approach and growth opportunities.
• Ensure that a high level of customer service is provided at all times with the colleague experience at the forefront of all interactions.
• Maintain accurate and timely records and ensure all HR cases and queries are logged appropriately and documentation stored in central folders.
• Contribute to the continuous improvement and updating of HR policies and procedures in line with current employment legislation.
• Continuous professional development, keeping abreast of forthcoming employment law, emerging case law, legislation changes, changes to regulatory body guidance and best practice, and sharing/using experiences to learn and improve.
• Ensure that all personal and departmental deadlines are met.
• Promote a professional image of the Company at all times.

Qualifications and experience

Qualified to CIPD Level 3 (or with a minimum of 3 years' experience in a HR role managing a high volume of ER cases and committed to complete CIPD qualification) with a minimum of 2 years' experience of managing a high volume of ER cases to a proper conclusion, and a sound knowledge of GDPR. You have a commercially focused approach, in-depth and up-to-date knowledge and understanding of employment legislation and HR best practice, and experience interpreting policies, procedures and situations to identify pragmatic solutions.

You have excellent verbal and written communication skills and interpersonal skills, can effectively influence, persuade and provide clear, concise and consistent advice, and build good working relationships. You have a high level of attention to detail and accuracy, are IT literate and can analyse management information to drive decision making.

Safeguarding is everyone's responsibility. You should recognise signs indicating possible abuse, harm or neglect and know what to do if concerns arise. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.

About HC-One and values

At HC-One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life. The 5 qualities of the HC-One Way are: we are curious and ask questions, we are compassionate and walk in others’ shoes, we are creative yet practical, we are courageous in supporting residents to live the life they want, and we can always be counted on. We champion inclusivity and foster a workplace where everyone feels valued and can be themselves. Our diverse and inclusive workforce allows us to learn from each other and better represent the communities we serve. Our dedicated colleagues strive to deliver outstanding care and we invest in their professional and personal growth through robust career pathways, CPD and post-graduate programmes.

Contract and benefits

This role is a 12 month Fixed term contract working remotely with travel for team days as required. What HC-One offers includes:

• Award-winning learning and development
• 25 days annual leave
• Opportunity to learn from experienced colleagues as part of an outstanding and committed team
• GP online – around-the-clock GP consultation via an interactive app (available to you and your children under 16)
• Colleague discounts – access to over 1600 high street discounts
• Wellbeing – free access to an independent and confidential Employee Assistance Programme (24/7/365 for a whole range of issues)

We want you to have an amazing experience working at HC-One, including a quick turnaround from offer to start date.