HR Advisor

Addison Lee; Peterborough; On-site; GBP 41,000; Full time

Job summary

A leading transportation company is seeking an HR Generalist to focus on employee relations and engage across departments in their Peterborough office. The role requires prior experience in advisory roles within HR, with a strong emphasis on managing employee relations issues and supporting recruitment processes. The position offers a salary of £41,000 along with bonuses and comprehensive benefits which include private medical insurance and extensive leave.

Benefits

Up to 5% Bonus

Life Insurance (Death in Service)

33 days Annual Leave

Private Medical Insurance

Travel Insurance

Qualifications

• Demonstrable experience in managing employee relations cases.
• Experience advising managers via phone on HR matters.
• Ability to influence across various departments.

Responsibilities

• Advise line managers on employee-related issues.
• Manage grievances, disciplinaries, and performance reviews.
• Support the recruitment process for customer operations.

Skills

Employee relations management

Excellent telephone manner

Data-driven analytics

Influencing skills

HR law knowledge

Education

CIPD Level 5 qualification

Job description

About Us

Addison Lee – Giving London Life a Lift

Since 1975, Addison Lee has been at the heart of London’s transport network, delivering safe, stylish, and reliable journeys. As the capital’s leading passenger car, courier, and black taxi service, we take pride in setting industry standards.

Our strength lies in our employees and drivers—genuine, ambitious, united, and proud. We believe every journey should be more than just a ride, combining cutting‑edge technology with exceptional service to transform the experience for clients and drivers alike.

As part of ComfortDelGro Group, our reach extends beyond London, connecting a global private hire network of over 34,000 vehicles. Our network spans public transport (buses and rail), point‑to‑point services (taxis and private hire cars), and business‑to‑business mobility solutions, ensuring seamless connectivity for millions of people every day.

About the role

This role sits within the HR generalist arm of OneER, the HR shared services team. Your specialist area and focus will be all things Employee Relations, Employee Engagement and Employee Projects providing comprehensive advice and service across the varied departments of Addison Lee – primarily supporting our Peterborough population. The role supports the Contact Centre arm of the business based in our Peterbough office working closely with the Head of Customer Support and their direct reports.

Salary

£41,000

Location

The job is located in Peterborough Call Centre

Reporting Lines

This role reports to HR Business Partner

Working hours

09:00 AM – 17:30 PM Monday to Friday

Interview Process

• Phone Screen - week commencing 05/01/26
• 1st Stage - virtual call with Talent Partner & Senior HR Advisor
• 2nd Stage - in person meeting with HR Business Partner and Head of Customer Service
• Final Stage with HR Director & Meet and Greet with team

We’re looking to move fairly quickly, but if those dates do not work for you, please do go ahead and apply!

Main Accountabilities

• Advise, guide and coach line managers through matters relating to employee relations across all departments and locations (Operational and HQ).
• Effective case management of people‑related issues such as disciplinaries, grievances, performance management, flexible working, redundancies and restructures, TUPE processes, health & wellbeing, absence management, occupational health referrals, mediation referrals.
• Support of our volume recruitment needs for our fast‑moving customer operations business areas
• Support the end‑to‑end onboarding process of new hires ensuring they are still supported once introduced to the organisation
• Analyse ER and Recruitment activity to ensure ongoing improvement through the production of monthly reports and updates
• To develop effective relationships with all relevant stakeholders across Addison Lee to promote good and consistent employee relations.
• To deliver training workshops to line managers to develop and empower them in their people management capabilities.
• To be a functional expert on all People Policies and Procedures and update in line with legislative updates and best practises.
• To have a focus on continuous improvement to ensure the HR team always adds the maximum value, making recommendations where enhancements to the OneHR service can be made, being part of project activity with the HR Business Partners and wider HR team.
• Understand and keep up to date with new employment legislation and to proactively seek out HR initiatives that can be implemented at Addison Lee.

Person Specification

Essential

• Demonstrable experience of taking ownership for managing employee relations cases with line managers
• Experience of providing support and guidance to people managers – a large proportion of this advice will be by phone so must have an excellent telephone manner
• Demonstrable experience of working in an advisory role within a busy HR department
• An ability to interact with and influence people from all departments and at all levels within business is critical
• A desire to continuously improve and develop HR and employment law knowledge and expertise.
• Data driven and analytic approach to managing the ER and recruitment process along with ongoing reporting of key metrics.
• Ability and willingness to travel (at least once a month to London office).

Desirable

• CIPD Level 5 qualification or relevant experience
• Experience within an HR shared services function
• Experience of delivering people management training workshops

Benefits

As well as a salary of up to £41,000 you'll also receive: Up to 5% Bonus, Life Insurance (Death in Service), 2 days paid volunteering leave a year, Private Medical Insurance & Travel Insurance (after 1 year), Wellness Program, Cycle to Work Scheme, 33 days Annual Leave (incl. bank holidays), extensive retails discounts via Reward Gateway (e.g. 5% off most major supermarkets), support with Professional Training and Qualifications via Apprenticeships, Season Ticket Loans, Discounted Cabs and Courier services (within London).

Equality and Diversity Information

Addison Lee is an equal opportunities employer and welcomes applications from all sections of the community.

Addison Lee are a Disability Confident employer, we have made commitments to employ, keep and develop the abilities of disabled staff.