HR Administrator

The Portfolio Group; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global HR consultancy firm is seeking a HR Administrator to assist in preparing for HR meetings and delivering client support. This role is ideal for HR graduates looking to launch their careers. You will manage client communications, review case files, draft legal documents, and support consultants. Candidates should have a degree in HR or a related field, excellent communication skills, and customer service experience. This position offers exposure to various HR issues and industries, fostering knowledge and career progression.

Qualifications

• Educated to degree level in HR, law, or a related discipline.
• Customer service experience is essential.
• Excellent communication skills, both written and verbal.

Responsibilities

• Communicate with clients about their requirements.
• Review case files and draft compliant invitation letters.
• Manage consultant diaries and appointments.
• Create and maintain case files and system logs.

Skills

Excellent written communication skills

Customer service experience

Attention to detail

Strong communication skills

Teamwork and flexibility

Education

Degree in HR, law or related business discipline

Job description

Portfolio are proud to exclusively represent our client in their search for a HR Adminstrator, to assist consultants prepare for HR Meetings. This is an amazing opportunity for a HR graduate to kick start their career within a global HR consultancy firm. Working with business owners across the UK, you will be gathering evidence, preparing case files and ensuring the consultant has everything they need to conduct a HR Meeting on behalf of the client. You will be liaising with clients, giving updates or advice on various HR matters, managing consutants diaries and offering high levels of support to the client and wider team. This isn't your average HR Administrator role, you will gain a lot of insight into different industries and HR issues, helping to build on your knowledge and aid progression! We are looking for HR graduates with good knowledge of processes and emlpoyment law, or maybe you have a strong background in HR Support or administration, are undertaking CIPD studies and want to move into the next phase of your career? If you feel you have the relevant skills and knowledge, please apply today and we'll be in touch!

Job Purpose

To deliver telephone and written HR advice and support to clients who have requested consultancy support through the Face2Face service. To plan meetings and to manage consultant diaries in a dynamic fast-paced setting. This is an excellent opportunity for a HR / CIPD Graduate looking to start their career in Human Resources. Offering continued support and progression, the successful candiate will gain a lot of knowledge and exposure to different industries due to the nature of the business. Good communication and customer service is essential for this role

Job Overview

We are looking for a motivated and enthusiastic team member who can combine professional HR advice and excellent detail-focused drafting skills with diary planning and management in which pace, teamwork and flexibility are key.

Day-to-Day Responsibilities

• Communicate by telephone and email with clients about their requirements to hold formal meeting with employees with Face2Face consultant support, explaining their options and responsibilities.
• Review case files and draft on the client's behalf legally compliant and accurate invitation letters to disciplinary hearings, grievances, appeals, investigations and consultations.
• Manage consultant diaries as part of a small team, making appointments and maintaining a flexible approach to last minute changes.
• Work positively with consultants to effectively manage their time and client expectations.
• Create and maintain files, system logs and other administrative tasks.
• Work towards the team objective of obtaining repeat business.

What you Bring to the Team

• Educated to degree level in HR, law or related business discipline, or with relevant experience in employment law or an employee relations-focussed HR role.
• Customer service experience.
• Excellent written and oral communication skills, delivering technical information and commercial advice as well as empathy to clients, and provide outstanding attention to detail.
• Strongly focussed on delivering an excellent client experience at all stages.
• A positive approach in a fast-moving, busy team environment.