Housing Systems Delivery & Improvement Manager

Nacro; City Of London; Remote; GBP 60,000; Full time

Job summary

A leading housing support organization is seeking a Housing Systems Delivery & Improvement Manager to optimize the Civica CX system. This strategic role will focus on delivering improvements in performance and compliance across housing services. Ideal candidates will have experience in housing systems delivery, project management, and stakeholder engagement. The position offers a competitive salary and opportunities for professional development.

Benefits

Improved process compliance

Enhanced staff satisfaction

Better performance in management

Qualifications

• Proven experience in housing systems delivery and optimisation.
• Strong PMO and project management skills.
• Experience in change management and stakeholder engagement.

Responsibilities

• Lead the phased delivery of Civica CX.
• Manage project risks, timelines, and budgets.
• Support continuous improvement and benefits realisation.

Skills

Housing systems delivery and optimisation

Project management

Stakeholder engagement

Tools

Civica CX

Power BI

SharePoint

Job description

Overview

Location: Homebased with national travel, occasional travel to the office and overnight stays required.

Salary: £59,842 per annum

Job Type: Full-Time, Permanent

Working Hours: 40 hours per week (including 5 hours paid lunch break)

We’re looking for a Housing Systems Delivery & Improvement Manager to lead the optimisation of our new Civica CX system and drive long-term transformation across our housing services. This strategic role will establish a permanent PMO-style function, ensuring system enhancements deliver measurable improvements in performance, compliance, and efficiency. Working closely with the Programme Manager until March 2026, you’ll help embed new ways of working, reduce manual processes, and support our goal of achieving a 13% surplus by 2025/26. If you’re passionate about systems-led change and continuous improvement, we’d love to hear from you.

Key benefits of the programme

• Improved process compliance and oversight
• Enhanced staff satisfaction and service user experience
• Reduced cost per unit and improved margin
• Better performance in arrears and voids management
• Stronger assurance in property compliance and asset management

Key responsibilities

• Lead the phased delivery of Civica CX, from implementation through optimisation
• Manage project risks, timelines, and budgets
• Coordinate with ICT, data migration specialists, and business analysts
• Ensure alignment with organisational goals and financial targets
• Support continuous improvement and benefits realisation from year 2 onwards

What we’re looking for

• Proven experience in housing systems delivery and optimisation (ideally Civica CX).
• Strong PMO, project management, and business analysis skills.
• Experience leading configuration or technical teams.
• Ability to manage change and drive adoption across dispersed teams.
• Strong stakeholder engagement and contract management skills
• Understanding of housing operations, data governance, and system security
• Experience in continuous improvement methodologies (e.g. Lean, Six Sigma).
• Familiarity with SharePoint, Power BI, or other reporting
• Ability to translate strategic goals into operational delivery
• Background in housing, justice, or charity.

Essential Requirements

• Enhanced plus BPSS and Security Clearance

For the Nacro Candidate pack please: please note that direct links or downloads are not provided in this description.

For further information about the role, please note that there are no external links in this description.

Notes: We welcome applications from individuals with lived experience in the criminal justice system. A criminal record may not disqualify you from undertaking this role. Please note that this role does not offer eligibility for visa sponsorship. For more information on UK working rights, applicants must have the right to work in the UK.

Ready to Make a Difference? Apply now and take the next step in your career within criminal justice and housing support. Interviews are ongoing, and we are hiring for multiple roles.