Housing Support Worker

AWD Online; Oxford; On-site; GBP 25,000 - 27,000; Full time

Job summary

A community support organization is seeking a compassionate and proactive Housing Support Worker to assist clients facing domestic abuse in Oxford. The role involves delivering tailored support, managing referrals, and collaborating with various services to ensure client wellbeing. Candidates must possess proven experience working with vulnerable populations, strong interpersonal skills, and a full UK driving licence. Enjoy benefits like 25 days holiday and a contributory pension scheme.

Benefits

25 days’ holiday (plus bank holidays)

Up to 8% contributory pension

Annual allowance for health and lifestyle benefits

Qualifications

• Proven experience working directly with vulnerable clients or individuals affected by domestic abuse.
• Full UK driving licence and access to a vehicle.
• A compassionate, proactive, and collaborative approach to support work.

Responsibilities

• Providing tailored support to clients across refuge, outreach, and helpline services.
• Managing referrals and conducting comprehensive needs assessments.
• Supporting clients with tenancy rights, responsibilities, and housing options.
• Responding to helpline queries with empathy and professionalism.
• Advocating for clients and supporting safe move-on pathways.
• Maintaining accurate case notes and contributing to safeguarding processes.

Skills

Experience with vulnerable clients

Strong communication skills

Interpersonal skills

Ability to manage competing priorities

Basic IT skills

Education

GCSEs or equivalent

Job description

Housing Support Worker

2 positions available

Salary: £25,526 - £26,869 per annum + Benefits

Location: Oxford, Oxfordshire (OX4)

Job Type: Full-Time, Permanent

Working Hours: 35 hours per week, Monday - Friday

Key Requirement: Candidates MUST hold a full, clean driving licence with access to their own vehicle

Job Overview

We have a fantastic new job opportunity for a Housing Support Worker supporting clients experiencing domestic abuse and helping them access safe, sustainable options. As a Housing Support Worker you will deliver tailored support, respond to helpline enquiries, and work closely with internal teams and external partners to promote safety and wellbeing across community care and support services. You’ll manage referrals, complete needs assessments, maintain accurate records, and play a key role in safeguarding, advocacy, and move‑on support.

Duties

• Providing tailored support to clients across refuge, outreach, and helpline services.
• Managing referrals and conducting comprehensive needs assessments.
• Supporting clients with tenancy rights, responsibilities, and housing options.
• Collaborating with internal teams and external professionals including police and healthcare services.
• Facilitating group work and delivering group sessions for clients.
• Responding to helpline queries with empathy and professionalism.
• Advocating for clients and supporting safe move‑on pathways.
• Maintaining accurate case notes and contributing to safeguarding processes.

Candidate Requirements

• Proven experience working directly with vulnerable clients or individuals affected by domestic abuse.
• Strong communication and interpersonal skills.
• Ability to remain calm under pressure and manage competing priorities.
• Basic IT skills and willingness to learn new systems.
• A compassionate, proactive, and collaborative approach to support work.
• Full UK driving licence and access to a vehicle.
• GCSEs (or equivalent).

Benefits

• 25 days’ holiday (plus bank holidays).
• Up to 8% contributory pension.
• Annual allowance of up to £300 for health and lifestyle benefits.

The organisation recognises that some people may only apply if they meet 100% of role requirements. If this sounds like you, we’d still encourage you to apply even if you do not feel you meet all criteria.

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

Job Ref: AWDO-P14174

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