Housing Support Worker

Nacro; Merthyr Tydfil; On-site; GBP 25,000 - 27,000; Full time

Job summary

A national support service organization in Wales is seeking a Housing Support Worker to assist individuals in navigating housing needs. The ideal candidate will have strong interpersonal skills, be able to engage with diverse service users, and collaborate effectively with various organizations. Key responsibilities include assessing support needs, managing property standards, and ensuring effective communication. A full UK driving license and access to a vehicle are mandatory for this role. Competitive salary and numerous benefits are offered.

Benefits

25 days holiday + bank holidays

Occupational sick pay

Flexible working options

Qualifications

• Strong ability to adapt communication styles and make informed decisions.
• Competent in balancing service user needs with the organization's mission.
• Must possess a full UK driving license and access to a vehicle.

Responsibilities

• Assess individual support needs and create safety plans.
• Ensure properties meet the Decent Homes Standard.
• Collaborate with probation services and housing authorities.

Skills

Engaging with people

Problem-solving

Organizational skills

ICT skills

Tools

Outlook

Word

Excel

Job description

Join Nacro’s CAS-2team: Get an excellent grounding in the criminal justice system and the reward of helping people change their lives.

Due to significant service expansion, we are actively seeking more candidates for CAS-2 Housing Support Worker positions.

Location: Merthyr Tydfil

Salary: £26,584 Per Annum (Base salary £25,584 + £1,000 Unsociable Hours)

Job Type: Full-Time, Permanent

Working Hours: 40 hours per week (including 5 hours paid lunch break), shift patterns and flexibility will be discussed during the interview. The provision of the contract is between 08:00 and 22:00 Monday-Friday and Saturday 09:00-17:00 on a rolling rotational basis.

This role is part of the Community Accommodation with Support, Tier 2 (CAS-2) programme, directly commissioned by the Ministry of Justice and operating nationwide across England and Wales. The service provides accommodation and support for low/medium-risk people eligible for home detention curfew or bail, helping to keep people out of prison (when living in the community on licence is an option) and to support prison leavers to re-establish (crime-free) independent lives.

Role Overview: As a Housing Support Worker, you’ll enjoy varied and rewarding days, making a real difference to both service users and the wider community, and gaining a real insight into the criminal justice system.

Key Responsibilities:

• Support Service Users: Assess individual support needs, create safety plans, assist with housing applications, Housing Benefit claims, and rent payments.
• Property Management: Ensure properties meet the Decent Homes Standard, address maintenance issues, and offer guidance on housing-related matters.
• Collaboration: Work alongside probation services, court staff, and housing authorities to achieve the best possible outcomes for service users.

Who Will Thrive in This Role?

• Resilient individuals who know how to maintain a healthy work-life balance.
• Problem-solvers who enjoy thinking creatively to overcome challenges.
• Emotionally intelligent people who understand and respond to human behaviour.
• Team players eager to collaborate and contribute positively.

Essential Skills & Qualities:

• Strong interest in engaging with people, adapting communication styles, and making informed decisions.
• Ability to work professionally whilst balancing service user needs and Nacro’s wider mission.
• Excellent organisational skills, with the ability to manage multiple priorities.
• Competent ICT skills (Outlook, Word, Excel) – internal systems training provided.

Essential Requirements:

• Full UK driving license
• Access to a vehicle and business car insurance (mileage reimbursed at 45p per mile).
• Willingness to travel for business purposes.
• Enhanced DBS check and Prison Clearance required.

Benefits:

• 25 days holiday + bank holidays.
• Occupational sick pay exceeding statutory requirements.
• Flexible working options, including the ability to work from home between property visits and manage your meetings with service users around personal constraints.

For the Nacro Candidate pack please click here.

For further information about the role, please click here.

Notes: We welcome applications from individuals with lived experience in the criminal justice system. A criminal record may not disqualify you from undertaking this role. Please note that this role does not offer eligibility for visa sponsorship. For more information on UK working rights, please visit GOV.UK. Applicants must have the right to work in the UK.

Ready to Make a Difference? Apply now and take the next step in your career within criminal justice and housing support. Interviews are ongoing, and we are hiring for multiple roles.