Housing Support Worker

Nacro; Lancashire; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A community support organization is seeking a Housing Support Worker to make a difference in the lives of service users and the community. The role involves assessing support needs, managing properties, and collaborating with various authorities. Ideal candidates will possess strong interpersonal skills, a full UK driving licence, and have the ability to navigate complex situations, ensuring a positive impact on those they assist.

Benefits

25 days holiday + bank holidays

Occupational sick pay

Flexible working options

Qualifications

• Full UK driving licence is required.
• Access to a vehicle and business car insurance is necessary.
• Willingness to travel for business purposes.
• Enhanced DBS check and Prison Clearance required.

Responsibilities

• Assess individual support needs and create safety plans.
• Ensure properties meet the Decent Homes Standard.
• Work alongside probation services and housing authorities.

Skills

Engagement with people

Problem-solving

Emotional intelligence

Team collaboration

Organizational skills

ICT skills (Outlook, Word, Excel)

Job description

Role Overview

As a Housing Support Worker you’ll enjoy varied and rewarding days, making a real difference to both service users and the wider community, and gaining real insight into the criminal justice system.

Key Responsibilities

• Support Service Users – assess individual support needs, create safety plans, assist with housing applications, Housing Benefit claims, and rent payments.
• Property Management – ensure properties meet the Decent Homes Standard, address maintenance issues, and offer guidance on housing‑related matters.
• Collaboration – work alongside probation services, court staff, and housing authorities to achieve the best possible outcomes for service users.

Who Will Thrive in This Role?

• Resilient individuals who know how to maintain a healthy work‑life balance.
• Problem‑solvers who enjoy thinking creatively to overcome challenges.
• Emotionally intelligent people who understand and respond to human behaviour.
• Team players eager to collaborate and contribute positively.

Essential Skills & Qualities

• Strong interest in engaging with people, adapting communication styles, and making informed decisions.
• Ability to work professionally whilst balancing service user needs and Nacro’s wider mission.
• Excellent organisational skills, with the ability to manage multiple priorities.
• Competent ICT skills (Outlook, Word, Excel) – internal systems training provided.

Essential Requirements

• Full UK driving licence.
• Access to a vehicle and business car insurance (mileage reimbursed at 45p per mile).
• Willingness to travel for business purposes.
• Enhanced DBS check and Prison Clearance required.

Benefits

• 25 days holiday + bank holidays.
• Occupational sick pay exceeding statutory requirements.
• Flexible working options, including the ability to work from home between property visits and manage your meetings with service users around personal constraints.

Notes

We welcome applications from individuals with lived experience in the criminal justice system. A criminal record may not disqualify you from undertaking this role. Please note that this role does not offer eligibility for visa sponsorship. For more information on UK working rights, please visit GOV.UK. Applicants must have the right to work in the UK.

Ready to Make a Difference?

Apply now and take the next step in your career within criminal justice and housing support. Interviews are ongoing.