Housing Support Officer

Livin Housing Limited; Aberdeen City; On-site; GBP 24,000 - 29,000; Full time

Job summary

A social housing organization is seeking a Housing Support Officer in Aberdeen. This role involves assisting asylum seekers through their right-to-work application process while providing emotional and practical support. The ideal candidate will have experience with vulnerable populations and effective communication skills, and must hold a Full UK driving license. Benefits include 25 days of annual leave plus bank holidays, a company vehicle, and access to counseling sessions.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Paid volunteering leave

Staff discounts through Mears Rewards

Family-friendly policies

Company vehicle and fuel card

Access to EAP counseling sessions

Qualifications

• Experience working with vulnerable and diverse client groups.
• Ability to identify individual and family needs and tailor support packages.
• Effective communication skills with colleagues, authorities, and service users.

Responsibilities

• Support service users at various stages of their asylum application.
• Address safeguarding and welfare issues.
• Monitor wellbeing and maintain accurate records for Home Office audits.

Skills

Experience working with vulnerable and diverse client groups

Effective communication skills

Ability to work independently

Resilient and supportive nature

Understanding of safeguarding procedures

Job description

Annual salary: up to £28,917.00

Housing Support Officer

Location: Aberdeen

Salary: up to £28,917 per annum

Full-time – Permanent, 40 hours per week, Monday to Friday

Includes company vehicle and fuel card or £3,500 company car allowance

Mears provides temporary accommodation to asylum seekers while their claims are being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. As of May 2021, Mears supported over 19,000 service users across these regions. We work in partnership with central and local government, registered providers, tenants, landlords, and investors to address homelessness, increase social and affordable housing, and develop specialist housing for people with care needs.

About the Role:

Due to contract expansion, we are seeking a Housing Support Officer to join our team. This role focuses on supporting asylum seekers through their right to work asylum application process with the Home Office. The ideal candidate will be resilient, trustworthy, caring, empathetic, and a people person. Each day offers new challenges and rewards, making this a fulfilling position.

Key responsibilities include supporting service users at various stages of their asylum application, addressing safeguarding and welfare issues, providing practical and emotional support, monitoring wellbeing, and maintaining accurate records for Home Office audits. Maintaining boundaries and resilience is essential to provide professional and effective support tailored to service users' needs.

Role Criteria:

• Experience working with vulnerable and diverse client groups
• Understanding of safeguarding procedures
• Ability to identify individual and family needs and support packages to promote independence
• Experience with mental health and challenging behaviour
• Effective communication skills with colleagues, authorities, and service users
• Experience with record keeping and risk assessments
• Ability to work independently
• Resilient and supportive nature
• Trustworthy, approachable, and empathetic
• Flexible and willing to travel
• Full UK driving license

All roles require the entitlement to work in the UK. Mears does not sponsor visas.

As part of the recruitment process, a DBS & BPSS check and Security Clearance will be carried out. You will need to provide relevant identification, proof of address, references, a valid passport, and proof of UK residence for the last 5 years.

Benefits:

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day
• Paid volunteering leave
• Staff discounts through Mears Rewards
• Family-friendly policies
• Company vehicle and fuel card
• Access to EAP counseling sessions

To apply or discuss your application further, contact:

Beth Dunford ([e-mail])

We support diversity and inclusion and are a Disability Confident employer. We are committed to equal opportunities and support veterans through the Armed Forces Covenant and the Defence Employer Recognition Scheme.

We also promote social mobility and invite applicants to share optional background information to help us understand diverse experiences. This information does not affect your application.