Housing Support Assistant

Sanctuary Supported Living; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A housing support organization in Birmingham is seeking a Housing Support Assistant to manage and supervise supported housing services. You will assist with tenancy management, ensure compliance with policies, and build relationships with customers and stakeholders. Ideal candidates will have experience in tenancy services and a valid UK driving licence. This role offers competitive benefits including a pension scheme, holiday pay, and various employee discounts.

Benefits

At least 25 days paid holiday

A pension scheme with employer contributions

Various online discounts from major retailers

Health and well-being plans

Life assurance

Family friendly arrangements

Cycle to Work scheme

Wide range of learning and development opportunities

Qualifications

• Previous experience delivering tenancy services.
• Experience working to deadlines and prioritizing workload.
• Basic knowledge of Microsoft Office packages.
• Literacy and numeracy to the equivalent of Grade C English and Maths GCSE.
• NVQ2 or equivalent in relevant area.
• Ability to extract and interrogate data.
• Some experience in the use of housing management systems is desirable.
• This role will involve driving on company business; a valid UK driving licence is required.

Responsibilities

• Provide onsite management and supervision of the supported housing service.
• Assist with tenancy and voids management.
• Support compliance with safeguarding policies.
• Build relationships with customers and stakeholders.
• Manage procurement and availability of supplies.
• Record and update relevant data.
• Contribute to special projects and change programmes.

Skills

Experience delivering tenancy services

Ability to work to deadlines

Basic knowledge of Microsoft Office

Literacy and numeracy equivalent to Grade C English and Maths

NVQ2 or equivalent in relevant area

Ability to extract and interrogate data

Experience with housing management systems (desirable)

Full valid UK driving licence

Education

NVQ2 or equivalent in relevant area

Job description

The role of Housing Support Assistant will include :

• Providing onsite management and supervision of the supported housing service ensuring the delivery of an effective, enhanced, housing management service
• Assisting with tenancy and voids management and maintaining occupancy levels
• Supporting and promoting compliance with safeguarding policies and procedures
• Building and maintaining relationships with customers and internal and external key stakeholders
• Managing the procurement and availability of supplies, furniture, and equipment
• Recording and updating relevant data, maintaining effective filing systems
• Contributing to special projects and change programmes as appropriate

Skills and experiences :

• Previous experience delivering tenancy services
• Experience working to deadlines and prioritising workload
• Basic knowledge of Microsoft Office packages
• Literacy and numeracy to the equivalent of Grade C English and Maths GCSE
• NVQ2 or equivalent in relevant area
• Ability to extract and interrogate data
• Some experience in the use of housing management systems or similar is desirable
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence.

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you :

• At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays) pro rata
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

Job reference : 226437

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.