Housing Solutions Triage Lead

Novax Recruitment Ltd; Kingston upon Thames; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local authority service in Kingston seeks a Community Housing Triage Officer to lead early engagement with residents experiencing housing concerns. The role involves conducting assessments, providing tailored advice to prevent homelessness, and managing case documentation. Ideal candidates will have strong communication skills, a solid understanding of housing legislation, and a passion for helping others achieve stable housing.

Qualifications

• Experience in housing, customer service, or advisory/advocacy environment.
• Strong understanding of homelessness legislation and best practices.
• Experience supporting individuals with complex needs.

Responsibilities

• Conduct initial assessments of housing needs.
• Act as the first point of contact for housing advice.
• Manage case documentation and maintain accurate records.
• Advise households regarding eligibility for housing support.

Skills

Understanding of homelessness causes

Outstanding communication abilities

Ability to interpret complex guidance

Solid IT skills

Job description

A local authority service in Kingston seeks a Community Housing Triage Officer to lead early engagement with residents experiencing housing concerns. The role involves conducting assessments, providing tailored advice to prevent homelessness, and managing case documentation. Ideal candidates will have strong communication skills, a solid understanding of housing legislation, and a passion for helping others achieve stable housing.