Housing Services Assistant

Cardiff Community Housing Association; Cardiff; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community housing organization in Cardiff is seeking a part-time Housing Services Assistant to support customers by answering housing inquiries and providing solutions. This office-based role involves managing calls and assisting the Housing Customer Service team to ensure sustainable tenancies. Candidates with strong communication and administration skills will gain valuable experience, with opportunities for formal housing qualifications during work hours.

Benefits

Opportunities for formal housing-related qualifications

Hands-on experience in customer service

Qualifications

• Strong communication skills.
• Administration skills.
• Customer service experience preferred.

Responsibilities

• Answer housing questions and help find solutions.
• Handle incoming and outbound calls.
• Support Neighbourhood Managers and other officers.

Job description

About the Role

As Housing Services Assistant you’ll be learning how to become a customer champion at CCHA. You’ll be trained on how to provide excellent service to our customers by answering their housing questions and helping them find solutions.

You’ll be part of the first point of contact for customers learning how to handle incoming calls and making outbound calls when required. You will become the first point of contact for customers who call into our reception.

We’ll teach you about different areas of housing like rent payments, keeping neighbourhoods safe, finding homes for people and managing properties. You’ll learn to take ownership of customer queries and work towards resolving them. You will also provide support to our Neighbourhood Managers and other officers to help them meet the needs of our tenants.

In short you’ll be learning the ropes and getting hands‑on experience to become a valuable member of our team helping us provide the best possible service to our customers.

There will also be opportunities for you to grow by undertaking formal housing‑related qualifications during your work time.

This is a part‑time role (26 h per week) and will be office‑based due to the nature of tasks involved.

About You

As Housing Services Assistant you’ll gain valuable experience and become a key part of the Housing Customer Service team on the front line in supporting our tenants.

The Housing Customer Service team is pivotal in helping the housing and communities team meet their key accountabilities: sustainable tenancies (from pre‑tenancy), building trusted relationships with tenants, early intervention and prevention, reducing customer need and demand, maximising income (voids and arrears) and ensuring tenants have the support they need to deal with the welfare reforms and sustain their tenancies.

You will be asked to support these teams by using your strong communication and administration skills.

Our Shared Values

• Caring
• Respectful
• Trusting and Trustworthy
• Honest
• Brave Yourself