Housing Options Caseworker 5275213

Triumph Consultants Ltd; Exeter; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local consulting firm in Exeter seeks a Housing Options Caseworker for a 1-2 month contract at £17.29 per hour. The role requires at least 40% office presence, focusing on tenant relationships and housing management. Candidates should have substantial housing experience and strong knowledge of relevant legislation. Join us in delivering high-quality service to Council residents in temporary accommodation.

Qualifications

• Minimum 3 years’ experience in housing management with a social landlord.
• Strong knowledge of housing legislation and landlord & tenant law.
• Experience managing ASB cases and resolving complaints.

Responsibilities

• Build strong, proactive relationships with tenants and stakeholders.
• Manage tenancies and neighbourhoods, tackling anti-social behaviour.
• Conduct regular property and neighbourhood inspections.

Skills

Communication skills

Negotiation skills

Organisational skills

Education

Relevant qualification (HNC or equivalent)

Substantial proven housing experience

Job description

Overview

Housing Options Caseworker Exeter 5275213 £17.29 per hour PAYE. 1-2 months initial contract. Minimum 40% on site/office presence. The candidate is expected to attend pre-arranged face to face appointments with clients at the Civic Centre offices as part of the regular working week. The Council are seeking a dedicated Housing Officer to deliver a high-performing housing management service for Council tenants and residents in temporary accommodation.

Key accountabilities

• Build strong, proactive relationships with tenants and stakeholders.
• Manage tenancies and neighbourhoods, including tackling anti-social behaviour.
• Conduct regular property and neighbourhood inspections.
• Support residents through tenancy management, advice, and involvement.
• Work closely with colleagues, partner agencies, and residents to enhance services.
• Represent the Council in legal matters where required.

Key criteria

• Relevant qualification (HNC or equivalent) or substantial proven housing experience.
• Strong knowledge of housing legislation, landlord & tenant law.
• Minimum 3 years’ experience in housing management with a social landlord.
• Experience managing ASB cases and resolving complaints.
• Excellent communication, negotiation, and organisational skills.

How to Apply

• Quote the Job Title and Reference Number in your application.
• Submit your CV in Word format.
• Applications are reviewed on a rolling basis—early submission is recommended.

We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.

If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.

Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.