Housing Officer (temp: Hillingdon- CAR DRIVER)

Adecco; Woking; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a full-time Housing Officer for a temporary role in Woking. The successful candidate will manage approximately 120 housing units and provide support to tenants. A vehicle is required for travel across Greater London. Strong problem-solving skills and independence are essential. The role has a starting date of early October 2025.

Qualifications

• Candidate must own a vehicle for travel across Greater London.
• Ability to work independently and provide creative solutions.
• Experience in housing/tenancy management is advantageous.

Responsibilities

• Provide advice on tenancy matters and welfare benefits.
• Assist tenants with support needs and manage tenancy conditions.
• Work collaboratively with colleagues to improve housing services.

Skills

Problem-solving

Independence

Communication

Job description

Overview

Housing Officer (temp: Hillingdon- CAR DRIVER) is an ongoing temporary post for a Generic Housing Officer with own vehicle. The role covers a patch across Greater London (including Hillingdon, Slough, St Albans and parts of Essex) from a home-based setup with weekly attendance at the client’s office in Staines. The post holder will manage approximately 120 units, including leasehold and general needs homes, and will seek solutions for all customers with the ability to think independently and creatively. This is a full-time position (35 hours per week, Monday to Friday).

Responsibilities

• Provide advice and information to tenants, residents and others on all tenancy matters, welfare benefits and re-housing requests.
• Assist tenants with support needs to sustain and benefit from their tenancy.
• Assist the Head of Property to achieve void turnaround targets for repair works and manage the pre-void and lettings process.
• Assess the needs of applicants for housing or transfer; liaise with LA nominees and others; make recommendations for action within the Lettings policy.
• Ensure each end of tenancy and new letting is completed in line with policy and legal requirements, including tenancy termination, tenancy agreements and associated paperwork (HB/UC applications, CORE forms, etc.).
• Ensure tenants understand rights and responsibilities as set out in tenancy/licence agreements.
• Ensure tenancy conditions are met by the Association's tenants; work with the Housing Management team and Ability staff to manage breaches and resolve disputes.
• Collaborate with the Rent & Arrears Officer to manage rent and service charge payments, taking early and preventative action to minimise arrears.
• Assist in taking legal action to enforce tenancy conditions (e.g., non-payment of rent or other breaches).
• Work with the Head of Housing and Finance to set service charges for properties within the designated area and consult with tenants on changes where applicable.
• Carry out Estate Inspections, monitor cleaning, grounds maintenance, repairs and maintenance; liaise with colleagues to improve the environment and tenancy conditions.
• Assist the Head of Property and others in identifying, reporting and monitoring repairs and maintenance within the designated patch.
• Carry out Tenancy Audits and maintain up-to-date information about customers and changing support needs to deliver targeted services.
• Experience of supported housing is useful but not essential; experience in General Needs housing/tenancy management with a desire to help people maintain independence is key.

Requirements

• Own a vehicle and be able to travel across Greater London and surrounding areas as part of a weekly patch.
• Willingness to start on short notice (1 week’s notice maximum).
• Ability to work independently, think creatively and provide solutions for diverse customer needs.

Applicants

Only applicants who meet the above criteria and can start on short notice should apply; the client intends to fill this vacancy promptly with interviews in late September/early October 2025.

Job Info

• Job Title: Housing Officer (temp: Hillingdon- CAR DRIVER)
• Company: -
• Location: Woking, Surrey
• Posted: Sep 27th 2025
• Closes: Oct 28th 2025
• Sector: Public Sector
• Contract: Temporary
• Hours: Full Time