Housing Officer / Swyddog Tai x 2

Wales & West Housing; Merthyr Tydfil; On-site; GBP 39,000 - 44,000; Full time

Job summary

A leading housing association in Wales is seeking a passionate Housing Officer to enhance resident services across Mid-Wales, covering areas like Merthyr Tydfil. The role involves supporting residents in tenancy management, building relationships, and ensuring adherence to housing laws. Ideal candidates possess strong communication skills, empathy, and resilience, all crucial for meeting community needs. The role offers a salary between £39,341 - £43,821 per annum along with various benefits, such as annual leave, pension options, and career development opportunities.

Benefits

Salary £39,341 - £43,821 per annum

Defined Contribution or Defined Benefit pension

25 days annual leave increasing to 30 days

9 Bank Holidays, including an extra day at Christmas

Opportunities for growth and development

Generous sick pay scheme

Qualifications

• Demonstrable track record of service delivery within a housing or customer-focused environment.
• Ability to identify the right problems to solve.
• Experience in tenancy management and safeguarding concerns.

Responsibilities

• Provide an effective and customer-focused service to residents.
• Manage tenancy management, support residents in paying their rent.
• Build strong relationships with residents and partner agencies.

Skills

Strong oral and written communication skills

Empathy

Resilience

Good listening skills

Confidence in decision-making

Job description

The Opportunity

This is an exciting opportunity for an individual looking to make a real difference to the lives of residents and communities across Wales. As our Housing Officer you will have a good knowledge of our tenancy sustainability approach and be able to identify and understand what matters to our residents to deliver the right service.

You will be able to demonstrate a good understanding of our front-line services such as ‘help me pay’, ‘I want a home’ and ‘creating neighbourhoods that work’.

The role will be covering the Mid-Wales area, covering Merthyr Tydfil and Brecon.

Who are we looking for?

To succeed in this role, you will have a genuine passion and interest in what we do as an organisation. In this role you will need to work closely with our Tenancy Support Officers, Community Development Officers, Neighbourhood Support Officers and Property and Estate Management Officers to meet the needs of our residents.

Providing a generic front-line service which is aligned to the purpose and what matters for each of the service delivery systems will be instrumental for this role. In addition, you will be expected to provide support where necessary and to be an active team player across the Housing team. You will have a demonstrable track record of service delivery within a housing or customer focused environment. You will also need to have empathy, resilience and good listening skills to succeed in this role.

To help us deliver an excellent service, you should demonstrate strong oral and written communication skills, the ability to identify the right problems to solve, and a commitment to supporting sustainable communities. Confidence in decision-making is essential, along with being approachable and supportive.

What will you be doing?

You will be part of a dynamic team that includes Assistant Housing Officers, Housing Officers, Tenancy Support Officers, Community Development Officers, Neighbourhood Support Officers, Scheme Managers, and Scheme Estate Assistants. Together, the team works to deliver high-quality housing services to our customers.

In this role, you will provide an effective and customer-focused service, ensuring the front-line delivery of all key areas of Housing Services. This includes supporting residents to pay their rent, managing the letting of empty properties, overseeing tenancy management, and addressing issues such as anti-social behaviour. You will also take professional responsibility for identifying safeguarding concerns and escalating issues appropriately.

Your work will involve building strong relationships with residents and partner agencies, delivering community development initiatives, and promoting social inclusion and cohesion. You will consult with residents on matters that affect them and integrate their feedback into service delivery. Where necessary, you will take legal action for tenancy breaches and represent the organisation in court.

As part of your role, you will maintain up-to-date knowledge of housing law, welfare benefits, and best practice, and attend multi-agency meetings such as MAPPA and MARAC when required. You will also contribute to marketing activities and promote opportunities within schemes.

To succeed, you will need to be an active team player, offering support wherever needed and help us build neighbourhoods where people want to live and stay until they choose to leave.

What’s in it for you?

In return for your hard work, commitment and innovation, you will enjoy an environment focused on more than just competitive pay. You’ll enjoy:

• Salary £39,341 - £43,821 per annum
• Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover.
• 25 days annual leave, increasing to 30 days with service the ability to buy and sell up to 5 days (pro rata), as well as, time off for volunteering, health screening and more.
• 9 Bank Holidays per annum, including an extra day at Christmas!
• Opportunities to develop and grow
• Regular feedback, training and support from your manager and team
• Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service and a cash plan benefit
• And lots more!

Want to find out more?

For further information about the role please view the role profile in the recruitment pack attached, or why not arrange an informal conversation with Andrew Pritchard, Regional Housing Manager, [e-mail] and you can find out lots more in the recruitment pack.

To Apply:

Applying is easy, just click the blue button below and upload your CV and cover letter answering the following questions:

• Why are you interested in the role?
• Any relevant skills, knowledge and behaviours that make you suitable for the role, including some examples of any relevant experience, qualifications or training.

When providing us with your information, which we will use to assess fairly your suitability for the role, please ensure that you are clear and concise and give due regard to the information contained in the recruitment pack (advert, role profile, our culture, etc).

Applications are being accepted via our online application process only, unless a disability makes this more difficult.

If this is the case or you require any more information about the application process, please contact the Human Resources Department on 07970675480.

Closing date for applications: Sunday, 11th January 2026

Assessment date: Tuesday, 27th January 2026