Housing Officer in London)

New Appointments Group; City Of London; Remote; GBP 28,000 - 35,000; Full time

Job summary

A leading housing services provider is seeking dedicated Housing Officers for remote work involving management of service user caseloads and property maintenance. The role requires strong communication and problem-solving skills, as well as a full UK driving licence. The position offers a salary of £28-35,000 and an excellent benefits package, including 33 days annual leave and health membership discounts.

Benefits

33 days annual leave

Life cover (2x basic salary)

Westfield Health membership

Laptop and phone provided

Mileage expenses claimable

Employer pension contributions

Qualifications

• Previous experience in a Housing Officer or similar support-focused role is essential.
• A full UK Driving Licence is essential; DVLA checks will be conducted.
• Willingness to travel as part of daily responsibilities.

Responsibilities

• Manage a caseload of around 200-250 Service Users.
• Conduct monthly visits and report incidents.
• Ensure properties are maintained according to Health and Safety guidelines.

Skills

Strong communication

Problem-solving

Organisational skills

Ability to work remotely

Job description

Housing Officers - Remote Working - Commute within South London

£28-35,000pa + Excellent Benefits Package

Full-Time | Permanent

We are currently seeking dedicated and proactive Housing Officers to join our client - an independent and expanding organisation providing high-quality accommodation services to a wide range of clients across the UK.

Key Responsibilities

• Supporting the Service User (SU)
• Manage a caseload of around 200-250 Service Users
• Attend dispersal and conduct induction of SU into property.
• Signpost as necessary to doctors, shops, support agencies, etc.
• Conduct monthly visits and report any incidents, SU issues, absconsions, etc.
• Ensure SU's are Moved On no later than the last date of payments to CSM.
• Arrange initial transport of SU's to their accommodation or any relocation as required.
• Ensure that health and safety of SU's are always maintained.
• Complete biweekly welfare checks of the SU's.

Managing a property portfolio

• Effect appropriate maintenance of properties
• Conduct monthly inspections and report defects as required.
• Ensure all items within property are replaced /repaired as required in line with inventory procedure.
• Make recommendations to line manager regarding any relocations of SU's and termination of properties to provide more efficient use of portfolio/void management.
• Prepare property for re-occupation after SU's move on
• Ensure terminated properties are effectively prepared for hand back to landlord.
• Effect minor property repairs if necessary
• Ensure the properties are maintained according to Health and Safety guidelines and company procedures.
• Ensure stores are maintained in line with purchasing procedure.

What We're Looking For

• Previous experience in a Housing Officer or similar support-focused role is essential
• Strong communication, problem-solving, and organisational skills
• Ability to work remotely with minimal supervision
• A full UK Driving Licence is essential (DVLA checks will be conducted)
• You must be willing to travel as part of your daily responsibilities

Benefits Package

• 33 days annual leave (including bank holidays)
• Life cover (2x basic salary)
• Westfield Health membership - cashback on health services and discounts for retailers and gyms
• Laptop, phone, and any other required equipment provided
• Mileage expenses - claimable from home
• 6-month probationary period
• Employer pension contributions (4% employer, 4% employee)
• Referral bonus scheme

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.