Housing Officer

Laurie McClave artist; Ilkeston; Hybrid; GBP 31,000 - 35,000; Full time

Job summary

A community-based housing organization is seeking a Housing Officer to manage a portfolio of approximately 600 properties. The position requires previous experience in housing management or customer-facing roles, excellent communication, negotiation, and organizational skills. Salary ranges from £31,082 to £34,535 per annum, with comprehensive benefits including substantial annual leave and pension scheme.

Benefits

39 days annual leave

Social Housing Pension Scheme

Health Cash Plan

Training and development opportunities

Company Sick Pay

Qualifications

• Previous experience in housing management or related field preferred.
• Experience in a customer-facing role with strong customer care focus.
• Proven track record of achieving excellent results.

Responsibilities

• Provide a comprehensive housing management service.
• Resolve anti-social behaviour and estate management.
• Manage a portfolio of approximately 600 properties.

Skills

Excellent communication skills

Customer care skills

Organizational skills

Negotiation skills

Job description

Overview

Housing Officer (North) – Location/Base: Erewash, Derbyshire. This role is community based, and desk based with a combination of working from emh offices, community hubs and home.

Hours: 35 hours per week

Salary: £31,082 – £34,535 per annum (RFJ 6)

Role

Are you ready to make a difference in people's lives? Do you have a passion for providing safe and comfortable housing for individuals and families? We are currently looking for a dedicated and compassionate Housing Officer to join our team.

As a Housing Officer, you will be responsible for providing a comprehensive housing management service which includes building partnerships to resolve anti-social behaviour and estate management, making a positive contribution to our communities. You will be responsible for managing a portfolio of approximately 600 properties working closely with tenants to address their concerns and provide support when needed.

The person

Previous experience in housing management or a related field is preferred.

Do you have experience of working in a customer facing role with strong customer care skills demonstrating high levels of customer ownership and accountability?

Do you have excellent communication, influencing, negotiation, and decision-making skills?

Are you organised and do you have a flexible approach, with a track record of achieving excellent results? If so, we would love to hear from you.

For further information about the role, please see attached Job Description and Person Specification.

Our Values

Our Values are important to us at emh and we're looking for an Officer who can live our values, and help embed them into the services we deliver. Our values are: Integrity, Diversity, Openness, Accountability, Clarity and Excellence.

Company Benefits

Our package for this role includes:

• 39 days annual leave (including statutory days), increasing to 44 days with length of service.
• Social Housing Pension Scheme (your contributions are matched by emh up to 8%)
• Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF)
• a wide range of training and development opportunities (we are an Investors in People accredited organisation)
• Company Sick Pay (increasing with length of service to six months' full pay, six months' half pay).
• Opportunities to work flexibly and from home, where the business need allows.

How To Apply

Please send an up-to-date CV with a covering letter of no more than 3 sides of A4, detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document).

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

We ask all candidates to evidence their right to work status during the recruitment process. Please click here for a list of Sponsor Licence holders in the UK and information on the types of roles that are eligible for sponsorship.

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