Housing Officer

Graham Rose; Greater London; Hybrid; GBP 30,000 - 35,000; Part time

Job summary

A housing management firm is looking for a proactive Housing Officer to deliver high-quality tenancy management services. The ideal candidate will ensure tenant compliance, manage lettings, and build relationships to enhance resident satisfaction. This role offers a hybrid working arrangement with a competitive salary between £30,000 and £35,000 for a fixed term of 6 months.

Qualifications

• Experience in a housing management system is essential.
• Knowledge of housing regulations and best practices is required.
• Strong communication and interpersonal skills are needed.

Responsibilities

• Manage lettings and renewals effectively.
• Ensure compliance and documentation is maintained for tenancies.
• Build relationships with residents to enhance satisfaction.

Skills

Experience of Housing management system

Excellent knowledge of housing regulation

Excellent verbal and written communication skills

Strong negotiating and influencing skills

Analytical problem-solving

Customer focus

Job description

Position: Housing Officer

Location: Feltham / Hounslow - HYBRID

Salary: £30,000 - 35,000 per annum

Contract: 6 month fixed term contract

We are seeking a proactive and experienced Housing Officer to support the effective management of our clients housing portfolio.

About the Job

To provide a customer focused, proactive and high-quality tenancy management service to the local authority, affordable and private sector homes. Ensure tenants comply with the terms of their tenancy / lease in respect of housing and tenancy management and take appropriate action to remedy any breaches.

Responsibilities

• Facilitating the smooth and efficient management of lettings of properties and renewal of expiring tenancies.
• Lettings of properties that include LHA / PRS ensuring void periods are kept to a minimum.
• Conducting viewings with prospective tenants
• Ensure all paperwork and compliance documents in place for new tenancies.
• Ensure high retention of tenancies
• Actively work with residents to manage their rent accounts and maximise income.
• Support with the management of repairs including raising repairs, scheduling, documentation, and maintaining records.
• Build effective relationships with residents, increasing resident satisfaction and quality of life.
• Investigate complaints, insurance claims and MP / Councillors enquiries and review lessons learnt.
• Assist with the housing management and compliance within blocks to ensure they are compliant and well maintained

Experience and Skills Required

• Experience of Housing management system
• Excellent knowledge of housing regulation and an understanding of best practice and industry leading developments.
• Experience of working of working in a resident engagement or customer facing role.
• Excellent verbal, written communication, presentation and interpersonal skills with the ability to adapt this approach for different audiences.
• Strong negotiating and influencing skills across a range of stakeholders.
• Analytical, with the ability to quickly solve problems through practical and innovative means.
• Achievement focused approach, with the ability to drive performance.
• Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility.

Please apply now to submit your details for this role