Housing Officer

AD WARRIOR; Remote; GBP 29,000; Full time

Job summary

A housing service provider is seeking a Housing Officer (Disrepair) to provide exceptional customer service remotely. You will manage repairs and inspections, ensuring customer needs are met compassionately. This role requires experience in housing management and customer service, especially concerning disrepair cases. Ideal candidates will have strong communication skills and proven experience in safeguarding. This is a fantastic opportunity to join a dedicated team on an initial 6-month contract, with potential for extension.

Qualifications

• Proven customer service experience.
• Experience in safeguarding and managing complex needs.
• High level communication skills to negotiate outcomes.

Responsibilities

• Provide exceptional customer service.
• Manage repairs, improvements, and inspections.
• Respond compassionately to changing customer needs.

Skills

Customer service experience

Safeguarding experience

High communication skills

Partnership working

Job description

Housing Officer (Disrepair) Location : Remote Salary : £29,000 per annum Vacancy Type : Contract

They’re now looking for a Housing Officer / Customer Partner to join their Homes team within the Damp, Mould and Disrepair team on an initial 6 month FTC. This role will provide an exceptional customer service, putting customers at the heart of everything you do.

You will be working with colleagues within their Damp, Mould and Disrepair team, ensuring they are doing everything possible to complete repairs, improvements and inspections in their properties. With a compassionate approach, you’ll be responsive to the changing customer needs and following through their repairs until completion. You will have experience in housing management, customer experience and disrepair including an existing knowledge of pre court protocol.This is a fantastic opportunity for an experienced Housing or Community Development specialist to bring their passion, skills, and energy to help manage a national model whilst having connections to the locality.

Ideal Candidate Requirements

• Have proven customer service experience.
• Have experience of safeguarding and managing cases involving people who may have a range of specialist and complex needs.
• Have high level communication skills, demonstrating an ability to positively influence and negotiate outcomes.
• Be experienced in partnership working to meet the needs of customers.
• Be able to think ‘beyond process’ to...