Housing Manager

Flagship Housing; United Kingdom; On-site; GBP 47,000; Full time

Job summary

A social housing provider seeks a Housing Manager to lead team operations and manage lettings in Bury St. Edmunds. This permanent role requires extensive housing management experience and a full UK Driving Licence. Key responsibilities include ensuring compliance with laws and delivering outstanding service to tenants. The position offers a competitive salary, agile working environment, and benefits such as annual leave and access to employee rewards.

Benefits

25 days annual leave, increasing with service

Savings on groceries and VIP rewards

Death in Service Benefit

Company Sick Pay

Agile working environment

Qualifications

• Extensive housing management experience, preferably in social housing.
• Demonstrable experience of continuous improvement within a team.
• Full UK Driving Licence is required.

Responsibilities

• Manage the lettings stream of housing management.
• Lead and develop a field-based team of officers.
• Ensure compliance with regulatory requirements.

Skills

Housing management experience

Team leadership

Data analysis

Coaching

Problem-solving

Education

GCSE standard or equivalent

CIH Level 4 Housing Qualification

Job description

Overview

We are pleased to share an opportunity for someone to us as a Housing Manager. This is a permanent job, working 37 hours per week, Monday to Friday (work pattern to be agreed with the successful candidate). This role is working from our office in Bury St. Edmunds. The role comes with Agile Working and Flexible Working will be considered.

Responsibilities

• This will this role will manage the lettings stream of housing management and will be managing a field based team of officers.
• As a Housing Manager, you will lead and a develop a team and support the Head of Housing to deliver our housing strategy and our vision, Housing Made Simple.
• You’ll be the subject matter expert for my service area ensuring the function meets all regulatory and legislative requirements.
• Taking a coaching approach to empower your team to deliver an outstanding housing management service to our tenants.
• You’ll support the team to resolve complex enquiries whilst encouraging them to be autonomous and be confident in their decision making, driven by doing the right thing for our customers and our business.
• You’ll support your manager to lead on our vision, Housing Made Simple, to make it as easy as possible for tenants to rent their homes whilst ensuring we are compliant with the law, legislation, and Flagship’s policies and procedures.
• Applications are welcomed for the role of Housing Manager from those with previous experience of leading and developing a team, ensuring they have the skills, knowledge, and resources to carry out their roles.

Qualifications

You’ll need extensive housing management experience, preferably in social housing. To be able to demonstrable experience of continuous improvement , shaping the future direction of the team and wider business. With the ability to analyse and interpret data to understand and improve performance. Educated to GCSE standard or equivalent. You will also need a full UK Driving Licence. The ideal candidate will also have a CIH 4 - Housing Qualification or be willing to study towards it.

About The Company

Would you like to join us on a mission to tackle the housing crisis in the East of England? We’re Flagship Homes, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you’ll also enjoy fair pay and some pretty great perks. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service. Victory / Samphire/ Newtide Homes is part of Bromford Flagship. By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply now to help create communities where people can put down roots, feel secure, and thrive.

Compensation & Benefits

Competitive salary of £46,297.19 per annum. In return for your hard work, we offer a benefits package that includes:

• 25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.
• Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.
• Death in Service Benefit.
• Company Sick Pay.
• An agile working environment to achieve a healthy work/life balance.