Housing Manager

Joshua Robert Recruitment; Devon and Torbay; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency in the UK is seeking a Housing Manager to provide vacancy cover within a busy North London team. This community-based role involves managing anti-social behaviour cases, responding to customer queries, and conducting estate inspections. The ideal candidate will have previous housing experience, knowledge of housing law, and a strong commitment to customer service. This position requires a vehicle insured for business use and offers the chance to make a real difference in people's lives.

Benefits

Flexible working hours

Diverse team culture

Qualifications

• Experience in housing management is essential.
• Knowledge of housing law and Universal Credit preferred.
• Must have a vehicle insured for business use.

Responsibilities

• Manage anti social behaviour cases across estates.
• Respond to customer queries and complaints in a timely manner.
• Conduct estate inspections to maintain safe communities.
• Engage with contractors on site to monitor work standards.
• Complete routine safety and compliance checks.

Skills

Previous experience working in housing

Knowledge of housing law

Excellent customer service

Organisational skills

Resilience

Job description

Job Type: Housing Manager

Location: North West London

Salary: 14.18

Contract: Temp

Hours: 37.5

About the Role

We are recruiting a Housing Manager to provide vacancy cover within a busy North London team. This is a varied, community based role where you will spend most of your time out on our estates, supporting customers and ensuring our communities are safe, well managed and welcoming places to live.

If you enjoy problem solving, working independently, and making a real difference to people's lives, this role offers the opportunity to go home each day knowing you've helped improve outcomes for our customers.

Key Responsibilities

• Proactively manage anti social behaviour cases across our estates
• Respond to customer queries and complaints in a professional and timely manner
• Carry out estate inspections and identify actions to maintain safe, clean and well run communities
• Engage with and meet contractors on site, monitoring works and standards
• Complete, record and maintain routine safety and compliance checks across buildings and communities
• Work collaboratively with internal teams and external partners including local authorities and MPs
• Maintain accurate records and ensure all actions are completed in line with policies and procedures

About You

• Have previous experience working in housing and a good understanding of housing management
• Have knowledge of housing law (and ideally Universal Credit)
• Be highly organised, methodical and proactive, with a positive "can do" attitude
• Be passionate about delivering excellent customer service
• Demonstrate resilience, particularly when managing complaints or challenging situations
• Be confident working with a range of external stakeholders
• Enjoy working as part of a team, while being comfortable spending much of your time working independently on estates

Additional Requirements

• A vehicle insured for business use is required (mileage will be paid)
• Standard DBS check required
• Due to current limits on certificates of sponsorship, we are unable to offer sponsorship to external candidates for this role (subject to regular review)

Our Team & Culture

We believe everyone should feel they truly belong. You'll be joining a supportive, diverse team who value individuality and collaboration, and who are passionate about delivering excellent services for our customers. We are one of the UK's top ten Great Places to Work.