Housing Customer Care Coordinator - Growth & Benefits

Approach Personnel; Basildon; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading housing developer in Essex is seeking a Customer Service Co-ordinator to enhance communication between customers and site teams. The role demands expertise in customer service, strong verbal and written communication, and proficiency in Microsoft Office applications. Responsibilities include organizing repairs and managing customer care administration. This permanent position offers a competitive salary, generous leave, and potential bonuses.

Benefits

Competitive basic salary (D.O.E)

Generous annual leave entitlement and bank holidays

Bonus potential

Potential future career growth

Qualifications

• Experience in customer services, preferably in new build housing.
• Ability to create accurate reports.
• Strong verbal and written communication skills.

Responsibilities

• Liaise between customers, site teams, and maintenance operatives.
• Organize repairs and address complaints.
• Manage communication and administration related to Customer Care.

Skills

Customer service expertise

Effective communication

Report writing

Computer skills

Tools

Microsoft Word

Microsoft Excel

Job description

A leading housing developer in Essex is seeking a Customer Service Co-ordinator to enhance communication between customers and site teams. The role demands expertise in customer service, strong verbal and written communication, and proficiency in Microsoft Office applications. Responsibilities include organizing repairs and managing customer care administration. This permanent position offers a competitive salary, generous leave, and potential bonuses.