Housing Benefits officer ref 1602072

Essential Employment; Newcastle-under-Lyme; On-site; GBP 40,000 - 60,000; Part time

Job summary

A recruitment agency is seeking a part-time advisor to assist customers with housing benefit claims in Newcastle-under-Lyme. The role involves providing guidance to local authorities and resolving queries efficiently, utilizing specific council systems. Ideal candidates should have experience in customer service and knowledge of relevant claim processes.

Qualifications

• Experience in assessing housing benefit claims.
• Ability to provide guidance to councils on supported accommodation.

Responsibilities

• Provide timely, accurate advice and support to customers.
• Handle enquiries via phone, email, and face-to-face.
• Promote digital self-service options.

Tools

Northgate Revenues & Benefits

Jadu CRM

Information@Work

Job description

Overview

JD Generic – experience of assessing and detailed understanding of rent details of housing benefit claims. To provide guidance to local authority’s on dealing with claims on those living in supported accommodation.

Key Responsibilities

• Provide timely, accurate advice and support to customers across a wide range of council services.
• Handle enquiries via multiple channels, including phone, email, and face-to-face interactions.
• Promote digital self-service options and help build customer capability in using online tools.
• Resolve queries efficiently and manage cases to successful outcomes.
• Use council systems such as Northgate Revenues & Benefits, Jadu CRM, and Information@Work to support service delivery.

This is a part time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Beth at essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references, so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always hear from us by phone if we are able to take your CV forward to the next stage.

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