Housing Assistant

Home Group Limited; City of Westminster; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading housing organization is seeking a proactive individual for a customer support role in Barnet and North London. You'll engage with communities, support housing managers, and conduct safety checks while primarily working from home with occasional office visits. Benefits include generous leave, a pension scheme, and a commitment to employee wellbeing. This hybrid position offers you the opportunity to shape your work schedule, ensuring flexibility while making a positive impact on customers' lives.

Benefits

34 days leave including bank holidays

Paid time off for volunteering

Matching pension contributions

Health cash plan savings

Career development opportunities

Supermarket discounts

Qualifications

• Proactive self-starter able to work independently.
• Passion for helping customers and delivering excellent service.
• Ability to use technology to update records.

Responsibilities

• Engage with customers in local communities.
• Support housing managers in managing properties.
• Conduct routine safety and compliance checks.

Skills

Excellent customer service

Proactive attitude

Organizational skills

Collaboration

Understanding of housing management

Job description

This is a great job opportunity to join Home Groups awesome housing team in Barnet and North-East London. You'll be the face-to-face customer support to our communities. If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!

Typical day

• Getting to know our communities through visibility on the estates engaging with customers.
• Supporting our housing managers to look after their patches, improving our local neighbourhoods.
• You'll support with tasks such as managing our voids processes which includes liaising with local authorities, estate inspections, engaging and meeting with contractors on site.
• You'll carry out and record the routine safety and compliance checks in our buildings and communities.
• You'll also manage the admin updating records, ordering, and arranging payment for works to be done.

You’ll go home every day knowing that you have helped change our customers lives for the better, here, working for one of the Top Ten Great Places to Work in the UK!

Key attributes & qualifications

• A self starter attitude, you're proactive and well organised, able to work on your initiative.
• A real passion for delivering excellent customer service and a genuine desire to help your customers.
• Confidence working collaboratively with colleagues in other parts of the business and external partners.
• An understanding of housing management, housing law and universal credit would be ideal, but they're not deal breakers!
• The ability to use technology to navigate our systems and update customer records, Disability Confident.

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

Benefits and rewards

• 34 days leave, pro-rated (including bank holidays and a "me day")
• Paid time off for volunteering
• Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
• Career path with development and an excellent training package
• Excellent benefits and rewards including supermarket discounts and travel expenses

Colleagues really matter to us, that's why we're the 10th Best place in the UK for Wellbeing.

Work arrangements

• This is a hybrid role and in an average week, you'll spend 4 days working from our communities in Barnet and North London. We have offices in Rayners Lane Harrow and Douglas Bader Park, Hendon and Liverpool Street for you to work from.
• Although you'll spend time in our neighbourhoods, we do get together regularly, we spend 1 day in the office at Liverpool Street, London and 4 days working from home, other offices or in the community.
• We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you'll be able to shape your own diary.
• You'll need a Standard DBS check done, we pay for it.