Housing and Customer Service Coordinator

Housing Group; Lytham St Annes; On-site; GBP 26,000 - 30,000; Full time

Job summary

A registered social landlord is seeking a passionate Housing Coordinator to join their Older Peoples Service team in Lytham St Annes. You will manage housing-related queries and provide essential support to ensure customers enjoy a safe environment. Responsibilities include letting properties, ensuring customer safety, and engaging with residents. Ideal candidates will have a background in housing management and customer service, particularly with older populations. A salary of £26,000 for a 35-hour week, plus benefits, is offered.

Benefits

Contributory pension

Healthcare cash plan

Discount scheme

Qualifications

• Some knowledge of housing management legislation and housing/tenancy management principles.
• Experience of delivering exemplary customer service ideally to older people.
• Able to effectively engage with internal and external stakeholders.
• Great communicator with excellent attention to detail.

Responsibilities

• Letting properties from enquiry to customers moving in.
• Ensuring safety, wellbeing and safeguarding of customers.
• Effective housing management including tenancy enforcement.
• Maintaining a positive climate for resident engagement.

Skills

Housing management legislation knowledge

Customer service experience

Relationship building

Communication skills

Adaptability

Job description

Overview

This is an exciting opportunity for a front-line Housing Coordinator to join our Lancashire regional Older Peoples Service team, covering schemes in Lytham St Annes and supporting the rest of the region as required, to deliver a high quality, customer focused and proactive housing management service that meets the needs and requirements of older people. You will often be a first point of contact for our customers, other internal teams and stakeholders, for specialist advice and assistance on a wide range of housing management related queries or issues and will be passionate about ensuring that customers can enjoy a safe, comfortable environment in their homes and continue to live as independently as possible. What will my working week look like? The core hours for our customers are 9am to 5pm so we need to ensure adequate cover is in place to support our service offer across Lancashire, Preston and Yorkshire.

Responsibilities

• Letting properties, from enquiry through to customers moving into their new home.
• Regular checks to ensure the safety, wellbeing and safeguarding of our customers.
• Effective and supportive housing management throughout the tenancy including, when needed tenancy enforcement and investigating low level anti-social behaviour through to resolution.
• Maintaining a positive climate for resident engagement, including supporting and leading at customer meetings, housing surgeries and listening and responding to all feedback, whether positive or negative in line with our customer values and business priorities.

One of the great things about this role is having the opportunity to make a real difference for our customers and communities. Ultimately, you will be driven to get things right first time to achieve successful outcomes for our customers.

Qualifications

• Some knowledge of housing management legislation and housing/tenancy management principles
• Experience of delivering exemplary customer service ideally to older people
• Ability to build positive relationships with a diverse range of people
• Ability to travel easily between sites where needed and a flexible, proactive approach
• A flexible and collaborative team player with the ability to create a positive environment and listen to customers, putting them first
• Able to effectively engage with internal and external stakeholders and key partners
• Resilient and adaptable, able to prioritise a busy and reactive workload
• A great communicator, written and verbal, with excellent attention to detail

Additional notes

This role is really suited to someone who likes to positively engage with a diverse range of people to get things right first time and produce excellent results for customers, colleagues and the wider community.

About Us

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. As one of the North's sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year. We're an employer of choice, over 88% of colleagues here recommend us as a "great place to work". As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check.

Benefits & Salary

In return we offer £26,000 for a 35-hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance. On top of this, we'll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that includes health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme offering half-price cinema tickets, subsidised gym memberships and a wide range of discounts with major retailers.