Housing Allocations Officer

Vivid Resourcing Ltd; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A housing service provider seeks an experienced Allocations Officer in Hertfordshire. You will manage housing register applications, allocate properties, and provide essential advice to applicants. The ideal candidate has previous experience in housing allocations, strong knowledge of related legislation, and excellent communication skills. This position offers hybrid working and requires IT proficiency in housing management systems.

Qualifications

• Previous experience in housing allocations within a local authority or housing association.
• Strong knowledge of housing legislation and allocations processes.
• Excellent communication and customer service skills.

Responsibilities

• Assess and process housing register applications.
• Nominate applicants for available properties and complete checks.
• Handle enquiries from applicants and agencies.

Skills

Strong knowledge of housing legislation

Excellent communication skills

Customer service skills

Ability to manage a busy caseload

IT proficiency

Tools

Housing management systems

Microsoft Office

Job description

Job Title: Allocations Officer

Location: Hertfordshire

Contract: Full-Time (Hybrid working available)

Overview

We are recruiting an experienced Allocations Officer to join a Housing Advice Service team in Hertfordshire. This role involves managing housing register applications, allocating properties, and providing advice to applicants in line with local policies and statutory requirements.

Key Responsibilities

• Assess and process housing register applications, award points, and maintain accurate records.
• Nominate applicants for available housing association properties and complete pre-nomination checks.
• Handle enquiries from applicants and external agencies, including complex and sensitive cases.
• Prepare property adverts for Choice Based Lettings and assist vulnerable clients with bidding.
• Liaise with partner housing associations and other agencies to support applicants.
• Ensure compliance with GDPR and housing legislation.

Requirements

• Previous experience in housing allocations or lettings within a local authority or housing association.
• Strong knowledge of housing legislation and allocations processes.
• Excellent communication and customer service skills.
• Ability to manage a busy caseload and work under pressure.
• IT proficiency, including housing management systems and Microsoft Office