Housing Advisor

Castlefield Recruitment.; Greater Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading UK recruitment agency is currently seeking a Housing Advisor for a housing association in South Manchester. This interim role lasts 6-8 weeks and offers a pay rate of £19-£21 per hour umbrella. The successful candidate will assess social housing applications and support the allocation of homes. Effective customer service skills are essential, as is experience in social housing. After training, the position provides opportunities for hybrid working.

Qualifications

• Experience in social housing is essential.
• Strong interpersonal skills to diffuse challenging situations.

Responsibilities

• Assess Social Housing applications and assist with allocation of homes.
• Deliver efficient administrative service and front line customer service.
• Provide housing management support to service teams.

Skills

Experience of working within social housing

Ability to handle difficult customer queries

Job description

Castlefield Recruitment are currently recruiting a Housing Advisor for a housing association based in South Manchester. The role is interim initially 6 - 8 weeks, paying £19 - £21 per hour umbrella, and offers hybrid working opportunities after training.

The role:

• Assess Social Housing applications and assist with the allocation of homes to successful applicants
• Provide and deliver an efficient and effective administrative service and front line customer service across housing services
• Provide a front line housing management service, ensuring support to officers within the housing service teams

The person:

• Experience of working within social housing
• Able to deal with difficult customer queries/complaints and diffuse situations