Housing Advice Officer - Buckinghamshire

Eden Brown Synergy; Aylesbury; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prominent housing services provider is seeking a Housing Options & Homelessness Prevention Officer to deliver statutory assessments and provide housing advice. The role involves working closely with diverse clients, preparing Personalised Housing Plans, and ensuring compliance with relevant legislation. Candidates should have experience in case management and a deep understanding of homelessness prevention strategies. Collaboration with internal and external stakeholders is essential to secure positive housing outcomes. The position is based in Aylesbury, UK.

Qualifications

• Experience in delivering housing advice and prevention services.
• Understanding of relevant legislation such as Housing Act 1996 and Homelessness Reduction Act 2017.
• Ability to work with vulnerable households and provide tailored support.

Responsibilities

• Provide statutory homelessness assessments in compliance with the Housing Act.
• Prepare and update Personalised Housing Plans to support clients.
• Deliver high-quality housing advice to diverse client groups.
• Manage an accurate caseload and ensure compliance with statutory obligations.
• Collaborate with various agencies to prevent homelessness.

Skills

Statutory homelessness assessments

Housing advice

Case management

Effective communication

Problem-solving

Job description

Job Description

Housing Options & Homelessness Prevention Officer**

Job Purpose

• To provide a statutory homelessness and housing advice service in accordance with the Housing Act 1996 (as amended) and the Homelessness Reduction Act 2017.
• To prevent homelessness through early intervention, comprehensive assessments, the preparation and implementation of Personalised Housing Plans (PHPs), and the delivery of practical housing advice.
• To support senior officers and managers by contributing to statutory duties, service improvements, and effective case management.
• To deliver a high-quality, customer-focused service to a diverse range of clients, including vulnerable and disadvantaged households.

Key Responsibilities

2.1 Statutory Homelessness & Prevention Duties

• Deliver statutory homelessness assessments in line with the Housing Act 1996, the Homelessness Reduction Act 2017, and associated statutory guidance.
• Prepare, update, and publish Personalised Housing Plans (PHPs) to prevent or relieve homelessness.
• Undertake detailed housing needs assessments, identifying causes of homelessness and appropriate prevention measures.
• Take all reasonable steps to prevent homelessness through tailored support, advice, and interventions.
• Ensure all statutory notifications and decisions are accurate and issued within legislative timescales.

2.2 Housing Advice and Options

• Provide high-quality, accessible advice to households on housing options, homelessness prevention, tenancy rights, affordability, private rented sector access, and support services available.
• Tailor advice to diverse and vulnerable households, ensuring communication is clear, empathetic, and customer-centred.
• Work with clients to explore all viable solutions, ensuring sustainable long‑term outcomes.

2.3 Casework Management

• Maintain an accurate and up-to-date caseload, ensuring all actions are recorded promptly and case notes meet audit standards.
• Resolve complex casework issues through comprehensive investigations, liaison with partners, and proactive problem‑solving.
• Monitor case progression in line with statutory requirements, service priorities, and performance targets.

  2.4 Partnership & Multi‑Agency Working

  • Work proactively with internal teams, statutory services, voluntary agencies, support providers, and external stakeholders to prevent homelessness and secure positive housing outcomes.
  • Promote and embed multi‑agency collaboration in all casework and service delivery.
  • Refer households to relevant specialist support services where appropriate, including domestic abuse, mental health, substance misuse, benefits, and financial inclusion.

  2.5 Fraud Prevention & Compliance

  • Contribute to the prevention and detection of fraud by identifying irregularities and referring cases to the Council's fraud team where required.
  • Ensure compliance with legislation, policy, good practice, data protection, and safeguarding responsibilities.

  To Apply reach out to me on
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  Eden Brown Synergy is an equal opportunities employer.