Housing Accounts Officer 5275896

Triumph Consultants Ltd; Nuneaton and Bedworth; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A local council service provider is seeking a Housing Accounts Officer to manage rent accounts in arrears. The role requires previous customer service experience and knowledge of the housing sector, with responsibilities including monitoring accounts, enforcing repayment plans, and providing tenant support. The position offers a hybrid working arrangement, necessitating travel to tenants' homes. Candidates must hold a valid driver's license and have excellent communication skills.

Qualifications

• Previous experience of delivering customer service excellence.
• Experience in dealing with difficult customers.
• Good understanding of the benefits system.
• Knowledge of court process.

Responsibilities

• Manage a patch of rent accounts that are in arrears.
• Proactively monitor rent accounts and work to current Arrears Policy.
• Agree suitable repayment plans, set up direct debits.

Skills

Customer service excellence

Dealing with difficult customers

Knowledge of arrears recovery process

Excellent communication skills

Organisational skills

Ability to negotiate

Education

Housing Qualification or equivalent experience

Job description

Overview

JOB TITLE: Housing Accounts Officer

REF: Nuneaton 5275896

Pay rate: £17.47 per hour PAYE

Contract Type: Temporary, Anticipated 3 to 4 months

Working Arrangement: Hybrid working with a mixture of office working and home visits, so being able to travel across the Borough to tenant's homes is essential.

Must hold a full, valid drivers license, with access to car for work.

Responsibilities

• On behalf of a local council, we are seeking two experienced Customer Accounts Officers within a Housing team to manage a patch of rent accounts that are in arrears.
• Proactively monitor rent accounts and work to current Arrears Policy. You will also offer support to tenants where required, and take enforcement action against rent accounts in arrears.
• The role requires a mixture of office working and home visits, so travel across the Borough to tenant's homes is essential. As well as working on arrears accounts, the candidates would need to be able to agree suitable repayment plans, set up direct debits and monitor accounts in credit.

Qualifications and Experience

• Previous experience of delivering customer service excellence
• Experience in dealing with difficult customers, some of whom may be demanding/vulnerable.
• Housing Qualification or equivalent experience
• Good understanding of the benefits system, including Housing Benefit, Universal Credit etc
• An understanding of the challenges currently facing the housing sector.
• Excellent working knowledge of the arrears recovery process
• Good administrative, organisational and planning skills with an ability to acquire knowledge and grasp new concepts quickly.
• Knowledge of court process
• Focused/target driven and thrive in a highly performance driven environment.
• Demonstrate passion around customer service to provide the highest possible service.
• Well-developed questioning, listening, influencing & negotiating skills
• Be a strong communicator with a high level of attention to detail and enjoy working as part of a fast-paced debt recovery team
• Willing to work outside office hours if required.

How to Apply

Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended.