Housekeeping Supervisor

Swan's Nest Hotel; Stratford-upon-Avon; On-site; GBP 20,000 - 25,000; Full time

Job summary

A historic hotel in Stratford-upon-Avon seeks a dedicated individual for a housekeeping role. The position involves maintaining high standards of cleanliness, assisting in the efficient running of the department, and providing exceptional service to guests. The ideal candidate will have strong attention to detail, excellent communication skills, and a positive team-oriented attitude. Competitive salary and benefits include 28 days holiday and discounted hotel rates.

Benefits

Competitive salary

Excellent ongoing support, training and development

28 days holiday including Bank Holidays

Stakeholder Pension entitlement

Discounted hotel room rates

On-going incentives and rewards

Meals on duty

Qualifications

• Ability to maintain high standards of cleanliness and hygiene.
• Experience in housekeeping or hospitality preferred.
• Positive attitude and customer-oriented approach.

Responsibilities

• Assist in the efficient running of the Housekeeping Department.
• Supervise the daily cleaning of assigned rooms and public areas.
• Anticipate guest needs to enhance customer satisfaction.

Skills

Attention to detail

Communication skills

Teamwork

Job description

Responsibilities

• To assist in the efficient and effective running of the Housekeeping Department. To assist in ensuring that the hotel bedrooms and public areas are maintained to a high standard of cleanliness and in line with Company standards. Most importantly you will be positive and a team player throughout.
• To ensure standards of cleanliness, hygiene and tidiness are maintained in all areas; bedrooms, corridors, function rooms and public areas.
• You'll support the Head Housekeeper in supervising the daily cleaning of assigned rooms, bathrooms and public areas to ensure they meet the highest standards.
• You'll need to be a brand expert, ensuring you are aware of all room categories and amenities and passing this knowledge on to all members of the Housekeeping Team.
• Report any maintenance issues to Maintenance/Engineering Department and follow up to ensure that the faults are rectified efficiently.
• You'll play a key part in assisting the Head Housekeeper with training requirements and providing coaching and constructive feedback to the team.
• Subject to business levels, you'll also be required to support the team with cleaning and servicing rooms.
• You'll need to have a positive approach to our guests, anticipating their needs wherever possible and to react to these to enhance customer satisfaction.
• You'll ensure any guest property left behind is logged and stored in a secure location for lost property. Resolving any guest problems or complaints when possible and ensuring management are kept informed.
• It's important that you maintain a professional working relationship with all departments in the hotel and work together as one team.
• Must attend all H&S, Fire and Food Safety Training as directed by designated Line Manager.
• Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe system of work appropriate to your role.
• To complete any other reasonable tasks as requested by your Line Manager. Attention to detail, Communication skills

Qualifications

• The Swan's Nest Hotel is a 17th century building offering 72 rooms, located 5 minute walk from the historic heart of Stratford-upon-Avon.

Benefits

• Competitive salary
• Excellent on-going support, training and development
• 28 days holiday including Bank Holidays per annum
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family
• On-going incentives and rewards
• Meals on duty