Housekeeping Supervisor

Marriott Manchester Victoria and Albert Hotel; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel group in Manchester seeks a Housekeeper to ensure cleanliness and presentation standards in guest rooms and public areas. Candidates should have 2 years of housekeeping experience, strong communication skills, and a people-first attitude. The role involves inspecting rooms, managing orders, and ensuring that all tasks are completed satisfactorily. The company values diversity and offers a supportive work environment where employees are encouraged to grow and develop.

Benefits

Meals & refreshments on duty

Uniforms

Performance based incentives

Learning and development opportunities

Accommodation and food & beverage discounts

Recognition programmes

Qualifications

• 2 years of housekeeping experience preferred.
• Genuine individual who enjoys putting people first.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Inspect guest rooms and public areas for quality standards.
• Manage orders and deliveries timely.
• Ensure staff complete assigned work satisfactorily.

Skills

Housekeeping experience

People management

Communication

Attention to detail

Job description

About us

As the #1 leader in hospitality worldwide, Marriott International has 8100+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure.

Manchester Marriott Victoria & Albert Hotel, a striking Grade II listed iconic building in the vibrant Spinningfields District, offers 148 stylish hotel rooms and suites with modern amenities. The V&A is the home to Chop & Plant our casual drinking and dining destination, offering a blend of Chop House classics and plant-based dishes with a focus on local produce and sustainability. We have flexible event spaces, including outdoor terrace, small boardrooms and banqueting for up to 200 people.

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Benefits

• Meals & refreshments on duty
• Uniforms
• Performance based incentives
• Learning and development opportunities
• Accommodation and food & beverage discounts across 7,300 Marriott hotels worldwide
• Recognition programmes

You will be doing

• Inspect guest rooms & public areas to ensure consistent quality standards
• Ensure compliance with all company and health & safety procedures
• Manage orders and deliveries in a timely manner
• Ensure all par stock levels are maintained to agreed level
• Liaison with other departments to ensure operational tasks are delivered successfully
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
• Actively participate and encourage other housekeeping associates to participate in the daily briefings.
• Collect ‘VIP’ list, ‘Traces’, ‘Special Request’ list and ‘Departure Paid’ list from the Housekeeping Office Coordinator.
• Be responsible for checking that staff has satisfactorily completed work assigned to them by completing their worksheet before going off duty.
• Assist the Head Housekeeper with maintenance care programs such as quarterly mattress turning, quarterly guestroom shampooing, bathroom ceiling cleaning, etc.
• Check and ensure all VIP rooms are up to the cleanliness and presentation standards as set by the Head Housekeeper.
• Ensure the equipment of your respective associates is well maintained and in proper working order.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language.

We are looking for

• 2 Years Housekeeping experience preferred
• warm and genuine individual who enjoys putting people first
• Experience of people management and ability to supervise a shift
• Ability to communicate well with both your team and guests
• An individual that thrives in a challenging and fast paced environment
• High attention to detail
• Honest and reliable
• Someone who wants to grow and develop within the company

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.