Housekeeping Supervisor

Real Recruitment Solutions; England; On-site; GBP 28,000; Full time

Job summary

A leading recruitment agency is seeking a Housekeeping Supervisor for a 4-star hotel in Bournemouth. You will oversee cleanliness and staff performance to ensure guest satisfaction. This role includes various responsibilities, such as mentoring staff and managing guest complaints. The ideal candidate will have experience in hospitality and a passion for providing excellent service. Immediate interviews are available.

Benefits

Personalized training and development plans

Meals on duty

Pension plan

Life insurance

Birthday celebrations

Staff social events

Qualifications

• Experience in housekeeping or a supervisory role in hospitality.
• Ability to manage staff and resolve conflicts effectively.
• Strong organizational skills and the ability to multitask.

Responsibilities

• Ensure cleanliness of guest rooms, public areas, and equipment.
• Provide feedback and coaching to housekeeping staff.
• Handle guest complaints and special requests professionally.

Skills

Guest satisfaction focus

Mentoring and coaching

Attention to detail

Job description

Job Title: Housekeeping Supervisor

Location: Bournemouth

Salary: £27,123.2 for a 40 hour per week contract, overtime paid

Benefits:

• A wide range of employee benefits and personalised training and development plans
• Full benefits online platform
• Meals on duty
• Pension plan
• Life insurance
• Magic treats
• Birthday celebrations
• Staff social events

We are seeking a Housekeeping Supervisor to join a beautiful 4-star hotel in Bournemouth.

As a Housekeeping Supervisor, you will be required to master the art of versatility and inject some energy whilst completing a variety of duties, including:

• Ensuring furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction
• Providing mentoring, coaching, and regular feedback to help manage conflict and improve employee performance
• Ensuring that all guest lost property is reported and recorded using the hotel's specific procedures
• Routinely performing all housekeeping duties, including making beds, vacuuming, and cleaning guest bedroom/suites and public areas
• Responding to guest complaints, special requests, and ensuring corrective action is taken to achieve complete guest satisfaction
• Carrying out special needs and requests of guests, including VIP and repeat visitors
• Assisting in the controlling of all consumables, ensuring sufficient stock to service the business when required
• Ordering and controlling all hotel and supplied linen stock
• Ordering all cleaning materials and chemicals for hotel keeping, ensuring costs are in line with the budget
• Supporting day-to-day staffing requirements in the absence of the Housekeeping Manager

As a Housekeeping Supervisor, you play a pivotal role in ensuring guests have a lovely stay and great experience.

If you are a Housekeeping Supervisor or Housekeeper looking for your next step, please get in touch, as our client is offering immediate interviews.

Real Recruitment Solutions is committed to a policy of equal opportunities across all areas of our business and at all stages in the selection process, acting in accordance with the Equality Act 2010 and guidelines given by the REC.