House Steward

Housekeeping - May Fair Hotel; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel collection in the United Kingdom is seeking a House Steward/Housekeeping Cleaner to join their team. Responsibilities include maintaining cleanliness in public areas and assisting with housekeeping tasks, ensuring a high level of customer satisfaction. The ideal candidate has prior experience in a hotel environment, demonstrates attention to detail, and possesses good customer service skills. This position offers competitive compensation and a range of benefits, including opportunities for promotion and training.

Benefits

Competitive salary

28 days holiday including Bank Holidays

Complimentary meals and beverages

Recommend a Friend Scheme

Annual complimentary night stays

Preferential accommodation rates

Discount platform access

Company pension scheme

Regular social events

Annual recognition events

Access to company doctor

Online learning platform

Opportunities for promotion and training programs

Qualifications

• Previous housekeeping or cleaning experience in a 4- or 5-star hotel or similar environment.
• Ability to demonstrate excellent attention to detail and customer service skills.
• Flexible and positive attitude at all times.

Responsibilities

• Ensure public areas of the hotel are cleaned.
• Assist with ad hoc housekeeping duties as required.
• Deliver high levels of customer satisfaction in line with core values.

Skills

Attention to detail

Customer service skills

Basic English communication

Job description

Join the UK’s most dynamic collection of hotels and restaurants. At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality‑Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests’ exacting standards, but also propel your own career potential in a company that recognises and rewards.

At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.

We are currently recruiting for a House Steward/Housekeeping Cleaner to join our housekeeping team at The May Fair Hotel, A Radisson Collection Hotel. This role comes with forward career progression.

Overview

• An amazing opportunity to join Edwardian Hotels as House Steward/Housekeeping Cleaner.
• As a House Steward/Housekeeping Cleaner, you will be responsible for ensuring the public areas of the hotel are cleaned.
• You will also assist with an ad hoc housekeeping duty as required.
• Ensuring a high level of customer satisfaction is delivered all times in line with our core values and standards, exceeding guest expectations.

About You

• Previous housekeeping or cleaning experience is required ideally within a 4‑ or 5‑star hotel or similar environment.
• You must be able to demonstrate excellent attention to detail and customer service skills.
• Be able to communicate with a basic command of English language.
• Have a flexible and positive attitude at all times.

Company Benefits Package

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Compensation: Competitive salary