Hotel Services Assistant

NHS; Plymouth; On-site; GBP 40,000 - 60,000; Part time

Job summary

A health service organization in Plymouth is seeking a motivated individual to join the Hotel Services Team. The role entails maintaining cleanliness in ward areas and providing catering services. Candidates must have relevant vocational qualifications and be able to work flexible hours, including weekends and bank holidays. The organization values kindness, respect, and collaboration, offering a supportive environment for staff development.

Benefits

Employee development programs

Training pathways and leadership programs

Qualifications

• Experience in a cleaning and catering environment.
• Knowledge of COSHH regulations and safe catering practices.
• Evidence of work-related training in catering and cleaning.

Responsibilities

• Maintain cleanliness of clinical and office environments.
• Provide catering services, following dietary requirements.
• Report faults and maintain health and safety standards.

Skills

Knowledge of Health & Safety

Effective communication

Teamwork

Flexibility

Ability to work unsupervised

Education

Vocational Qualification Level I/II in Cleaning & Support Services

Vocational Qualification Level II

Job description

Up to 25 hours per week. Some vacancies include weekend and bank holiday working. Shifts range from 7am to 7pm.

Please contact the Hotel Services Team for more information regarding shift patterns, hours and base of work.

"please note that this role may not be eligible for sponsorship under the Skilled Worker route"

A highly motivated individual; whocan work using own initiative, as well as able to follow directives, isrequired to join the Hotel Services Team.

Your main duties will includemaintaining the clinical cleanliness of ward areas / out-patient clinics andproviding a catering service of in-patient meals

You may be required to work flexibly across aseven-day week service and may be required to work in alternative LivewellSouthwest locations. You will also be required to work alternative shifts tocover annual leave or sickness to meet service needs.

Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity.

All Livewell staff are expected to be able and willing to work across a 7 day service.

Main duties of the job

Providing a domestic cleaning service to Livewell Southwest clinical and office environments maintaining a high standard of cleanliness, tidiness and general appearancewithin all Livewell Southwest premises.

Please see supporting information for full Job Description and Person Specification.

About us

Livewell Southwest is an independent, award-winning social enterprise delivering integrated health and social care services across Plymouth, South Hams, and West Devon, with specialist services in parts of Devon and Cornwall. Our teams work in community hospitals, GP practices, sports centres, and health hubs.

As an organisation with a strong social conscience we are guided by our values, kindness, respect, inclusivity, ambition, responsibility, and collaboration. We focus on transforming services to ensure sustainability, while empowering staff and those we serve.

We involve the people we care for, along with their families and carers, in shaping the care they receive, striving to deliver the right care at the right time and place. Centering our work on individual needs helps people lead healthy, independent lives.

We prioritise employees' development, offering protected CPD time, training pathways, leadership programs, and funding for qualifications like the Care Certificate and Nurse Training Scholarships. Our induction and preceptorship programs ensure a smooth transition into our organisation.

Livewell Southwest values diversity and encourages applications from all sections of the community, including those with armed forces experience, lived experience of mental health, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during the application process, contact the Recruiting Manager listed in the job advert.

Job responsibilities

Domestic Duties

Cleaning of all furniture andfittings, including lockers, doors, curtain rails, beds, chairs. Ensuring bedsare pulled out as outlined in the work schedules.

Cleaning of all bathrooms, toiletareas, utility treatment rooms, bed rooms, sluice areas and therapy rooms,flats if applicable.

To carry out any enhance cleans, deepcleans as requested by the Hotel Services Team Leader or Nurse in Charge.

Cleaning of offices, day rooms anddining room in line with work schedules.

Ensure that all floor surfaces arecleaned, and have safety signs clearly displayed and visible.

Spillages on floors are to be removedas quickly as possible and appropriate signs placed.

Ensure all bins are emptied andappropriate bin liner replaced. Bins cleaned in line with work schedule.

Responsible for ensuring a constantsupply of paper products, soap etc.

To be responsible for cleaning andstoring of all domestic equipment correctly, ensuring all cleaning equipment isclean and debris free, buckets to be clean and dried and stored upside down.

Remove mop and leave in designatedmop bucket for laundering.

To ensure work schedules, all checksheets (i.e. toilet, kitchen etc) are completed and initialed daily.

Maintain the cleanliness and tidinessof the ward at all times reporting any areas of concern to the Hotel ServicesTeam Leader.

To cover other domestic duties asrequired by the Hotel Services Team Leader to ensure continuity of service requirements.

To provide a laundry service topatients.

Catering Duties

To prepare and serve beverages topatients, ensuring all dietary requirements are met.

To regenerate and serve patients’meals (Breakfast, Lunch, Tea).

To participate in the cleaning ofkitchen, appliances, refrigerators, regen ovens, trolleys and microwaves.

To assist in the collection andwashing of food containers, dishes etc.

Ensure dining room is clean and tidyand prepared for meal service.

To follow Safe Catering Practices& Procedures.

Other Responsibilities

Responsible for reporting faults,accidents, pests to Hotel Services Team Leader.

Ensuring all aspects of Health &Safety, Food Safety, COSHH and other relevant regulations are strictly adheredto.

Maintain patient and professionalconfidentiality at all times.

Always address staff, patients andmembers of the public in a polite and respectful manner.

To identify and attend all relevanttraining courses through the annual appraisal system appropriate to personaland service needs.

To assist new members of staff withinduction and in-service training.

Must be able to adapt to serviceneeds and changes when required.

To ensure own actions reduce risks toHealth & Safety and to promote a health and safety culture within the workplace.

To attend all training sessionsincluding mandatory training and role specific training as necessary in linewith organisation policy.

Person Specification

Knowledge

• Knowledge of Health & Safety Knowledge and understanding of COSHH
• Vocational Qualification Level I/II in Cleaning & Support Services

Experience

• Evidence of recent work related training in catering and cleaning. Relevant experience within a cleaning and/or catering environment.

Qualifications

• Vocational Qualification Level II and/or able to demonstrate the skills; knowledge and ability to work to the required level.

Specific Skills

• Able to respond to written and verbal communication. Effective team player Approachable Flexible Able to work alone unsupervised at times.

Facilities Manager / Deputy Facilities Manager