Hotel Receptionist — Guest Experience & Growth Path

FWP- Front Office; Borough of Runnymede; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prestigious hotel in the United Kingdom is seeking a dedicated Front Office Staff member. You will be responsible for warmly greeting guests, managing check-in and check-out processes, and providing information about hotel facilities. Key skills required include strong communication, organizational abilities, and a focus on high-quality service. Experience in a similar role at a 5-star hotel is a plus, along with familiarity with Opera PMS. Competitive salary and numerous employee perks available.

Benefits

28 days holiday

Free meals on duty

Uniform provided

Complimentary on-site parking

Free shuttle service to Heathrow

Discounted employee rates at hotels

Food and beverage discounts

Christmas gifts and parties

Employee assistance programme

Cycle to work scheme

Life assurance scheme

Wage stream

Recognition awards

Qualifications

• Conversant with hotel facilities and local area information.
• Experience in a similar role at a 5-star hotel is an advantage.
• Professional appearance and proactive manner.

Responsibilities

• Greet guests warmly and manage check-in/check-out procedures.
• Provide information about hotel services and resolve issues.
• Work with departments for seamless guest experiences.

Skills

High-quality service orientation

Strong organizational skills

Multi-tasking ability

Excellent communication

Tools

Opera PMS

Job description

A prestigious hotel in the United Kingdom is seeking a dedicated Front Office Staff member. You will be responsible for warmly greeting guests, managing check-in and check-out processes, and providing information about hotel facilities. Key skills required include strong communication, organizational abilities, and a focus on high-quality service. Experience in a similar role at a 5-star hotel is a plus, along with familiarity with Opera PMS. Competitive salary and numerous employee perks available.