Hotel Receptionist

Focus Hotels Management Limited; Northern Ireland; On-site; GBP 10,000 - 40,000; Full time

Job summary

A hospitality management company is seeking a hotel receptionist. The role includes welcoming guests, handling check-in and check-out, and ensuring excellent guest relations. Ideal candidates will have strong organizational and communication skills, enjoy teamwork, and be guest-focused. Experience is valued, but personality and passion for hospitality are prioritized. The position offers a supportive working environment with staff discounts and training opportunities.

Benefits

Staff discounts across Hilton Brand hotels

Complementary use of hotel leisure facilities

Employee of the Month incentives

Free staff meals while on shift

Company Group Pension

Qualifications

• Strong guest relation experience.
• Have worked in a target and standards driven environment.
• Enjoys working as part of a team.

Responsibilities

• Efficient check in/out to all guests.
• Handling guest requests efficiently.
• Promote up-selling within the department.

Skills

Guest relation experience

Organizational skills

Computer skills

Teamwork

Target-driven work

Communication skills

Job description

Overview

Job Ref: FOC1877   Branch: City Hotel Derry   Location: City Hotel Derry, Londonderry

Salary/Benefits: £12.94 per hour with additional benefits including staff rates and access to hotel’s leisure centre. Contract type: Permanent Hours: Full Time Shift pattern: Variable, including mornings, evenings and weekends. Hours per week: 40

Posted date: 12/09/2025   Closing date: 12/10/2025

Who are we?

The City Hotel Derry is poised to become a DoubleTree by Hilton Hotel. Situated in a beautiful setting in Derry City with panoramic views of the river Foyle and only steps away from the famous city walls, shops, bars, and restaurants. Facilities include 158 bedrooms, extensive conference banqueting facilities for up to 450 guests, a leisure centre with swimming pool, jacuzzi, steam room and gym, Thompson\'s on the River Restaurant, Coppin\'s Bar and secure car parking.

What is in it for you?

• Staff Rates across Hilton Brand hotels – Accommodation / Rooms – Food Beverage Discounts – Leisure Centre / Spa Discounts
• Complementary use of Hotel Leisure facilities
• Employee of the Month / Employee of the Year
• Staff Training
• AXA Insurance Discounts
• Company Group Pension
• Reward Recognition incentives from Head of Department
• Free staff meals while on shift

Role requirements

• Previous hotel systems exposure, however training will be provided
• Strong guest relation experience
• Have worked in a target and standards driven environment previously
• Have strong computer skills
• Excellent organisational skills
• The ability to plan, prioritise and build rapport with others
• Enjoys working as part of a team
• Ambitious and hard working

Responsibilities

• Efficient check in/out to all guests
• Switchboard operating
• Handling guest requests
• Conversion of enquiries through effective telephone and sales techniques and the tailoring of packages to guest needs in a professional and efficient manner
• Liaison with all departments to ensure a seamless guest experience including but not limited to front office, housekeeping and food and beverage
• Assign rooms according to hotel availability and guests requests
• Understand and enforce hotel and company credit policies
• Performing general office duties and administrative tasks
• Promote Up-Selling within the department
• Friendly, professional, customer-focused approach towards assisting guests throughout their journey providing a 1 wrap around1 customer care experience

What can you expect from us?

• A pleasant, welcoming working environment
• A small team where each member is valued, and their individual attributes are developed and encouraged
• Training
• Staff discounts for overnight stays through the Hilton Brand
• Opportunities for your personal development within the Hotel Group Brand Portfolio

A day in the life of…

As a hotel receptionist, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. Ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments. Maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Comply with hotel security, fire regulations and all health and safety legislation.

Based in the City Hotel Derry you will be part of a team of passionate people who know that being the best doesn’t always mean working around the clock.

What do we need from you?

To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At The City Hotel Derry we look for personality over experience, so it goes without saying that you will have bags of personality and a real flair for hospitality.

Interested? Click apply and start your journey with City Hotel today. Your dream job awaits…

Situated in a beautiful setting in Derry City with panoramic views of the river Foyle and only steps away from the famous city walls, shops, bars, restaurants. Facilities include 158 bedrooms, extensive conference banqueting facilities for up to 450 guests, a leisure centre with swimming pool, jacuzzi, steam room and gym, Thompson’s on the River Restaurant, Coppin’s Bar and secure car parking.