Hotel Receptionist

New Forest Hotels; England; On-site; GBP 26,000; Full time

Job summary

A leading hospitality establishment in the United Kingdom is seeking a motivated Hotel Receptionist for its Burley Manor Hotel. The successful candidate will provide excellent customer service and manage reception duties including check-ins, reservations, and guest inquiries. Ideal applicants should have prior customer service experience, strong communication skills, and proficiency in Microsoft Office. This full-time position offers a salary of £25,396.80 plus service charge and various employee benefits including career development opportunities and discounts on hotel services.

Benefits

Salary £25,396.80 plus service charge

28 days holiday per year plus your birthday off

Opportunities for career development and progression

Discounted rates on hotel accommodation and facilities across Collection

Pension scheme

Employee recognition and reward programmes

Qualifications

• Previous experience in a customer service role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work well under pressure and handle multiple tasks simultaneously.
• Proficient in Microsoft Office.

Responsibilities

• Welcome guests and check them in and out of the hotel.
• Manage all guest enquiries and complaints in a professional and timely manner.
• Take reservations and provide information about hotel facilities and services.
• Ensure the reception area is clean and tidy at all times.

Skills

customer service experience

communication skills

organizational skills

time management

Microsoft Office proficiency

Job description

We are seeking a highly motivated and friendly Hotel Receptionist to join our New Forest Collection team at our stunning Burley Manor Hotel. The successful candidate will be responsible for providing excellent customer service to all guests and ensuring the smooth running of the reception area.

Responsibilities

• Welcome guests and check them in and out of the hotel
• Manage all guest enquiries and complaints in a professional and timely manner
• Take reservations and provide information about hotel facilities and services
• Ensure the reception area is clean and tidy at all times

Qualifications

• Previous experience in a customer service role, preferably in the hospitality industry
• Excellent communication and interpersonal skills
• Strong organisational and time management skills
• Ability to work well under pressure and handle multiple tasks simultaneously
• Proficient in Microsoft Office

Benefits

• Salary £25,396.80 plus service charge
• 28 days holida per year plus your birthday off
• Opportunities for career development and progression
• Discounted rates on hotel accommodation and facilities across Collection
• Pension scheme
• Employee recognition and reward programmes

If you are passionate about providing exceptional customer service and have the skills and qualifications we are looking for, please apply now.