Hotel Operations Manager

Interstate Hotels & Resorts, Inc.; Skelton-in-Cleveland; On-site; GBP 40,000 - 55,000; Full time

Job summary

A major hospitality company in Skelton-in-Cleveland is seeking an Operations Manager to elevate guest experiences and operational standards. This role emphasizes Food & Beverage leadership, ensuring quality and profitability across the hotel’s dining services. The ideal candidate has experience managing at a Head of Department level, a strong commercial understanding, and a passion for exceptional guest service. Competitive compensation and a dynamic work environment await the right individual.

Qualifications

• Proven experience managing at Head of Department level within a hotel or hospitality venue.
• Extensive Food & Beverage leadership experience.
• Strong leadership skills to inspire and develop teams.

Responsibilities

• Implement and maintain standard operating procedures for consistency.
• Oversee daily operations in the absence of the General Manager.
• Analyse guest feedback to enhance service delivery.

Skills

Food & Beverage expertise

Leadership skills

Commercial acumen

Guest service passion

Job description

As Operations Manager, you'll play a pivotal role in delivering exceptional guest experiences and driving operational excellence across all hotel departments. You'll:

• Implement and maintain standard operating procedures to ensure consistency and quality
• Oversee daily operations, stepping in for the General Manager when required
• Analyse guest feedback and lead action plans to enhance service delivery
• Collaborate with department heads to drive performance, recruitment, and team development
• Contribute to the hotel's strategic business plan and maximise revenue opportunities

What makes this role unique?

We're looking for an Operations Manager with strong Food & Beverage expertise. You'll be the go-to leader for F&B strategy, ensuring our bar, restaurant, and events deliver exceptional quality and profitability. From menu innovation to service standards, your experience will shape the guest dining experience and drive commercial success.

• Proven experience managing at Head of Department level within a hotel or hospitality venue - ideally with a major global brand
• Extensive Food & Beverage leadership experience - from operational delivery to financial performance
• Strong leadership skills with the ability to inspire and develop high-performing teams
• Commercially astute, with a track record of driving revenue and controlling costs
• A passion for exceptional guest service and living our brand standards every day

Aimbridge Hospitality EMEA is part of the global Aimbridge Hospitality family. We're passionate about connecting great people to great experiences in exciting destinations, working with world-class brands such as Hilton, IHG, Accor, Marriott, and more. From the diversity of our people and locations to our "people first" approach, the Aimbridge experience is like no other. At Aimbridge, we know our people are the heart of our business. We're committed to creating an inclusive environment where everyone has A Place to Grow.

So, if you're ready to take the next step in your career and make a real impact, click apply today - we'd love to welcome you to our team shaping the future of hospitality. Mercure York Fairfield Manor Shipton Road, Skelton, York, North Yorkshire, YO30 1XW, Set in 6 acres of private grounds, only a few minutes drive from York city, the Mercure York Fairfield Manor Hotel is an elegant hotel in which to base a break in the North. With marble fireplaces, oak panelled library and magnificent 19th century staircase, the country house style has been retained.