Hotel Operations Manager

Bespoke Hotels Ltd; Alnwick; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious hotel brand in Alnwick is seeking an Operations Manager to oversee daily operations at their luxury townhouse hotel. The role requires a strong leader with extensive experience in hospitality to ensure exceptional guest service and compliance with operational standards. The ideal candidate will have proven expertise in fine dining and financial management. The position offers various benefits including flexible accommodation rates and discounts on food.

Benefits

Company Pension Scheme

Preferential Accommodation Rates

Discount on Food at Alnwick Castle Golf Club

Discount on F&B at the Bailiffgate Hotel

Uniform provided

Seasonal Passes to Alnwick Castle

Qualifications

• Minimum 5–7 years of leadership experience in fine dining or luxury hotel F&B operations.
• Strong knowledge of wine, spirits, and culinary trends.
• Proven track record of delivering exceptional guest service.
• Experience in budgeting, forecasting, and cost control.

Responsibilities

• Oversee all aspects of the bar/restaurant to ensure five-star service.
• Anticipate and exceed guest expectations.
• Assist in developing budgets and managing costs.
• Recruit and develop high-performing staff.
• Ensure compliance with health and safety standards.

Skills

Leadership in luxury hospitality

Guest service excellence

Financial management

Communication skills

Job description

Overview

We are seeking a highly motivated Operations Manager to join our prestigiousluxury townhouse hotel in the heart of Northumberland. This is a unique opportunity for an experienced hospitality professional to lead daily operations, deliver world-class service, and uphold the standards of excellence that define our brand at Bailiffgate Hotel.

Responsibilities

• Operational Leadership
  • Oversee all aspects of the bar/restaurant, ensuring flawless guest experiences and consistent friendly five-star service.
  • Lead, train, and motivate the bar/restaurant team to deliver exceptional hospitality.
  • Monitor service standards, guest satisfaction, and overall dining atmosphere.
  • Manage the concierge and night team to ensure all aspects of service quality is delivered.
• Guest Experience Excellence
  • Anticipate and exceed guest expectations by personalising dining experiences.
  • Resolve guest concerns promptly and with discretion.
  • Work with the Sales Manager to analyse reviews and work toward service excellence.
  • Collaborate with the kitchen team to maintain innovative menus that reflect seasonal trends and luxury dining standards.
• Financial & Administrative Management
  • Assist in developing and managing budgets, forecasts, and cost controls to maximize profitability.
  • Monitor inventory, purchasing, and vendor relationships.
  • Ensure compliance and head up company on-line health and safety portal.
• Team Development & Training
  • Recruit, onboard, and develop high-performing staff.
  • Conduct ongoing training programs focused on service etiquette, fine dining protocols, and guest relations.
  • Foster a positive, professional, and guest-centric culture.
• Collaboration & Brand Alignment
  • Work closely with all of the hotel’s management team to align F & B operations with overall brand standards.
  • Coordinate with Sales team for promotions, special events, and VIP guest services.
• Health & Safety
  • Take the lead role in the hotel to manage the online health & safety system.
  • Liaising with all hotel heads of department to ensure all training is completed as per legal requirement.
  • Liaising with external bodies such as fire officer, environmental officer etc to ensure full compliance.
  • Maintain a weekly overview and assume the responsibility of the staff accommodation with the Maintenance Manager.

Qualifications & Experience

• Minimum 5–7 years of leadership experience in fine dining or luxury hotel F&B operations.
• Strong knowledge of wine, spirits, and culinary trends.
• Proven track record of delivering exceptional guest service at the highest level.
• Financial acumen with experience in budgeting, forecasting, and cost control.
• Excellent communication, leadership, and interpersonal skills.

Benefits for working at Bailiffgate Hotel

• Company Pension Scheme
• Preferential Accommodation Rates at Bespoke Hotels
• Staff and Family/Friends Rates at the Bailiffgate Hotel
• Discount on Food at Alnwick Castle Golf Club
• Discount on F&B at the Bailiffgate Hotel
• Uniform provided
• Seasonal Passes to Alnwick Castle & discount at The Alnwick Garden
• Share of generous monthly service charges