Hotel Nights Assistant

Aldwark Manor Estate; York and North Yorkshire; On-site; GBP 18,000 - 22,000; Full time

Job summary

A luxury hotel in York is seeking a Night Porter to join its team. The role includes providing comprehensive guest services, handling reception duties, and ensuring guest safety during the night. Ideal candidates should possess excellent communication skills and attention to detail. The hotel values exceptional service and offers opportunities for personal development. Employees benefit from perks such as flexible hours, apprenticeships, and gratuities. Join us for a rewarding career in hospitality.

Benefits

Apprenticeship and other development opportunities

Share of gratuities

Hospitality Rewards platform

Free meals on duty

Free golf for employees

Uniform provided

20% Food and Beverage Discount

Qualifications

• Ability to handle guest check-ins and check-outs efficiently.
• Experience in food and beverage service is advantageous.
• Strong understanding of security procedures and guest safety.

Responsibilities

• Provide guest services including check in and check out.
• Serve food and beverages while ensuring customer satisfaction.
• Conduct security checks and manage the front door access during the night.

Skills

Guest care and service

Communication skills

Attention to detail

Job description

Night Porter

Position: Night Porter

Reports to: Reception Manager / Night Team Leader

Location: Aldwark Manor Estate, Aldwark, Nr. Alne, York, YO61 1UF

Hours of work: full or flexiable hours available

Benefits

• Apprenticeship and other development opportunities.
• Share of gratuities.
• Hospitality Rewards platform.
• Employee Assistance Program.
• Free meals on duty.
• Refer a friend bonus.
• Free golf for yourself and discounted for friends and family.
• Uniform provided.
• Food and Beverage Discount when dining at our Hotel of 20%

Aldwark Manor Estate is a privately owned Hotel with Golf nestled in a picturesque village between York and Harrogate. Set in 200 acres of beautiful countryside, this luxury Hotel provides a complete escape for both business and leisure guests and is a popular venue for weddings.

Over the last few years, the Hotel has undergone major renovations in the bedrooms, restaurant, residents lounge, sports bar and all public areas. This year we will starting our new and opulent spa and state-of-the-art leisure areas as well as our new meeting rooms and additional 17bedrooms. The leisure facilities opening later this year with the new spa, bedrooms and meeting space opening 2026

Our Mission Statement is we will : “Never be ordinary” in our product, quality or people with the aim of being “Always Aldwark” in meeting our guest’s and team expectations

Main duties and purpose of the role

As Night Porter, you will be covering a full range of guest services including reception, food and beverage service, cleaning and banqueting setup duties. You will be part of small team responsible for guest care and security. Duties include the below

• Guest care and service including guest check in and check out
• Answering/handling hotel switchboard
• Enquiry handling
• Preparing and serving light snacks/meals
• Banqueting setups
• Bar service out of hours
• General porter/concierge duties
• Security including completing security clock rounds, fire checks, locking up the hotel and spa
• Managing the front door access during the night
• Complying with fire prevention and fire procedures
• Guest safety
• Working with the team responsible for maintaining standards of guest service overnight
• Front desk customer service
• Audit and simple accounting/report production duties
• Cleaning and presentation standards of public areas and leisure facilities

The above is a non exhaustive list of duties and you are expected to undertake any other duties as requested by your Manager. The Company reserves the right to amend your job description in line with the changing demands of the business.

About Us

The Aldwark Manor Estate has been synonymous with luxury since it was established in 1978.

Elegant grounds, sensual design, elemental dining and grandeur at every turn, within 200 acres of countryside all contribute to its allure.

The Aldwark Manor Estate is an independent, indulgent luxury hotel in the Yorkshire countryside and provides the setting for unforgettable experiences.

We are continuously looking for exceptional individuals to join our team. If you are seeking a hospitality job with progression opportunities, then we are for you. There are live-in opportunities for the right candidates.

We are an equal opportunities employer committed to diversity, equity and inclusion. A copy of out DEI policy is available on request.