Hotel Night Receptionist - 32 hours

Cycas Hospitality UK Ltd; Somerset; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality management company in Somerset is seeking a Hotel Night Receptionist to ensure smooth operations and guest satisfaction at the Ibis Bridgwater. Candidates should have customer service experience, with responsibilities including security checks, handling guest services, and completing financial reports. The role offers competitive salary and employee benefits like discounted hotel rates and continuous training opportunities.

Benefits

Competitive Salary

Exclusive employee discounted rates to Accor and Cycas hotels

Continuous paid Training and Development opportunities

Free Healthcare plan

Qualifications

• Customer Service experience, preferably in a branded environment, but not essential.

Responsibilities

• Ensure smooth hotel operation and guest satisfaction.
• Perform security checks and handle guest check-ins and check-outs.
• Manage cash takings and operate hotel switchboard.

Skills

Customer Service experience

Job description

Overview

Hotel Night Receptionist – ibis Bridgwater

Is now the time for a new challenge? Join us on this journey – people first! At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun. The new-build 144-room Ibis Bridgwater – opened in March 2021 – is managed by Cycas Hospitality and is Cycas’ first property under the Ibis name by the Accor brand. The five-storey property incorporates a ground-floor restaurant named the Keepers Kitchen & Bar, and meeting facilities. If you have an inner drive to love what you do – and do it well - and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our Ibis team. At Ibis by Accor, we’re always looking ahead; We place people at the ‘Heart’ of what we do; We are refined; and We stand by our commitments.

Responsibilities

• To ensure the smooth and efficient running of the hotel to the satisfaction of all guests needs and that the night audit is completed to fulfil all audit and statistical information requirements for the hotel and to ensure the security of hotel guests and hotel as a whole and to provide services for hotel guests.
• Carry out security checks at regular intervals with special emphasis on security, fire and safety
• Check hotel guests in and out, and assist with luggage when required
• Serve food and liquor to company standards
• To ensure the total cash takings balance with the Opera settlements report and the receipt sheet and to complete the banking according to the correct procedure
• To operate the hotel switchboard and deal with all internal and external calls, according to procedure
• Order and deliver guest’s newspapers and correct charging and controls
• Actioning of early morning calls at the time specified and to the standards laid down
• The preparation of Room Service orders and service to the rooms when required
• Cleaning of areas as requested, removal of all trays from public areas, bedroom corridors as necessary
• Setting up meeting rooms as requested
• To attend all relevant training as and when required
• To show willingness to take on additional responsibilities when necessary
• To have a thorough knowledge of and adherence to the law with regards to the following company regulations: -
• Fire regulatins and night time evacuation procedures
• Health and Safety regulatins
• First aid prcedures
• To establish a friendly and helpful attitude to all guests and staff
• To ensure full co-operation between the Night Team, and all other departments
• Some Duty Management responsibilities while on shift

Qualifications

• Customer Service experience, preferably in a branded environment, but not essential

Benefits

• Competitive Salary
• Exclusive employee discounted rates to Accor and Cycas hotels
• Continuous paid Training and Development opportunities
• Free Healthcare plan

Cycas Hospitality is a gift for any hospitality professional. Over the past 10 years we’ve created an innovative hotel management company. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you! We are waiting to hear from you. We are too ‘CYCAS’ to be grumpy. It’s not over until we get a smile! All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.